Roxanne Ewing
Taylorsville,UT
Summary
Results-driven professional with a strong background in the hospitality industry, poised to excel in a fast-paced environment. Demonstrated ability to consistently deliver exceptional customer service and satisfaction while maintaining a strong focus on teamwork and adaptability. Skilled in efficiently managing multiple tasks, handling customer inquiries, and ensuring a clean and organized workspace. Reliable and proactive individual with a positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
P.F. Chang’s
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
Forum Health
09.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Fulfillment Expert
Target
08.2021 - 09.2022
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Packed and shipped hundreds of orders a day from the store, exceeding required quotas, while ensuring proper package care
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Bartender & Server
Olive Garden
02.2020 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed and provided excellent quality service under high pressure
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Property Administrator
Scheu Development Company
03.2019 - 12.2019
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Oversaw budget development and expense tracking for multiple properties, ensuring profitability targets were met or exceeded.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Conducted regular site visits to assess the overall condition of each property, identifying areas requiring attention or improvement promptly.
Education
Associate of Applied Science - Illustrations
Salt Lake Community College
09.2024
Skills
Organization skills
Telephone skills
Data Entry
Exceptional customer service
Strong Work Ethic
Logistics Planning
Strong multitasking
Front Desk Operations
Appointment Scheduling
Certification
- Food Handlers Permit
- Certificate of Alcohol Service (S.M.A.R.T. card)
Languages
Spanish
Limited Working
Timeline
Server
P.F. Chang’s
04.2023 - Current
Receptionist
Forum Health
09.2022 - 03.2023
Fulfillment Expert
Target
08.2021 - 09.2022
Bartender & Server
Olive Garden
02.2020 - 08.2021
Property Administrator
Scheu Development Company
03.2019 - 12.2019
- Food Handlers Permit
- Certificate of Alcohol Service (S.M.A.R.T. card)
Associate of Applied Science - Illustrations
Salt Lake Community College
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