Roxanne Fasciani O'Connor
Lake Wales
Summary
Experienced manager with a proven track record of leading and guiding teams to create a pleasant customer service environment. Demonstrates effective time management and task coordination skills to ensure smooth operations and efficient workflow. Excels in communication, fostering strong relationships and promoting collaboration with both internal and external stakeholders. Committed to delivering exceptional results through effective leadership and a customer-centric approach.
Overview
11
11
years of professional experience
Work History
Property Manager
Paul Fasciani
12.2016 - 05.2020
- Ensured a 10% drop in customer dissatisfaction through diligent observance of quality standards.
- ResponsibilitiesRent: Set and collect rent, and manage other fees
Maintenance: Coordinate maintenance and repairs, and plan renovations
Tenants: Screen potential tenants, manage lease agreements, and address tenant issues
Marketing: Market vacancies and prepare vacant rental units
Finances: Manage the property's finances, including paying taxes and levies
Compliance: Ensure compliance with zoning laws and property regulations
Inspections: Conduct property inspections for prospective tenants or buyers
Evictions: Manage tenant screenings and evictions
Reports: Prepare regular property-status reports
SkillsStrong communication skills
Problem-solving skills
Financial acumen
Knowledge of state and national landlord-tenant laws and regulations
Ability to evaluate a property's features to find the best price for rent or HOA fees
Owner/Office Manager
Certified renovations
02.2013 - 02.2016
- Ensured safety standards were met by adhering to established procedures.
- Maintained a clean and safe work environment, resulting in a 10% reduction in complaints filed with management and a 40% increase in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 3% annually
Gate Supervisor
Lakeland Mud hole
10.2009 - 01.2013
- Managed the work of 3 employees, increasing crew efficiency by 8%
- Maintained a clean and safe work environment, resulting in a 10% reduction in complaints filed with management and a 20% increase in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 2% annually
- Fostered collaboration by building relationships with two new team members.
Education
G.E.D. -
lacey township high school
Lanoka Harbor, NJ03.2005
Skills
- Customer service
- Communication skills
- Time management
- Physical examinations
- Leadership
- Computer literacy
- Critical thinking and Attention to detail
- Problem solving
- Adaptability
- Team work
- Work ethic and Collaboration
Timeline
Property Manager
Paul Fasciani
12.2016 - 05.2020
Owner/Office Manager
Certified renovations
02.2013 - 02.2016
Gate Supervisor
Lakeland Mud hole
10.2009 - 01.2013
G.E.D. -
lacey township high school
Similar Profiles
Mitchell SchuckMitchell Schuck
Police Officer at St. Paul Police Department, St. Paul, MNPolice Officer at St. Paul Police Department, St. Paul, MN
Marvin BerryMarvin Berry
Professional Truck Driver at Paul Transportation/Paul LogisticsProfessional Truck Driver at Paul Transportation/Paul Logistics
Nicholas RichmondNicholas Richmond
Emergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater RichmondEmergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater Richmond
Faye IsomFaye Isom
Outside Sales Representative at GCD SalesOutside Sales Representative at GCD Sales
Jennifer McCulloughJennifer McCullough
CSR at Pizza HutCSR at Pizza Hut