Summary
Overview
Work History
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ProjectManager
Roxanne Feola

Roxanne Feola

Lake Worth,FL

Summary

Widely experienced PMP trained professional with a unique balance of project leadership, extensive system development, implementation, and technical savvy with a focus on EMR integration, Data Migration, Practice Management Operations, Training, and RCM.

Overview

16
16
years of professional experience

Work History

Senior Project Manager

Franciscan Alliance
Mishawaka, IN
07.2022 - Current


  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Closely collaborated with project members to identify and quickly address problems.
  • Maintained schedules to meet key milestones at every project phase.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Supported and executed simultaneous delivery of various types of projects.

Senior Project Manager II

Envision Healthcare
Ft. Lauderdale, FL
01.2022 - 06.2022
  • Responsible for IT PMO implementation initiative to deploy iPro Anesthesia EMR to Envision end users.
  • Develop project plans utilizing Smartsheet and manage project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Provide outstanding service to end-users through effective communication and prompt issue resolution.
  • Closely collaborate with project team to identify/mitigate and quickly address risks.
  • Communicate project plans and progress to key stakeholders and project contributors.
  • Collaborate with cross-functional teams to effectively manage all Deliverables.

Sr. Project Mgr Practice Management (contractor)

Optum Healthcare
, California
05.2021 - 06.2021
  • Divestiture related project with a focus on removing Practice Management data from one Database and delivering to a new Database.
  • Work with internal cross-functional teams to effectively manage Managed Care and RCM testing teams through three phases of testing.
  • Collaborate with vendor and business staff to create a pre Go-Live run to move all data prior to Business Office Go-Live.
  • Drive process, mitigate risks working with the Tech Team while data is being moved and tested.

Athena Data Migration Project Manager (contractor)

VillageMD
Chicago, IL
12.2020 - 05.2021
  • Develop Data Migration Archive plans and processes to ensure data accuracy.
  • Collaborate with Data Migration Vendors to ensure accuracy and timeliness of Data
  • Conduct Practice on-boarding and post-go-live data readiness
  • Work with internal cross-functional teams to effectively manage all deliverables
  • Performs Data Testing/Mapping and signs-off on results
  • Track project progress and report to Stakeholders on progress and risk
  • Performs assessment of legacy data and where it will be imported into Athena vs Archive

Enterprise Project Manager

Modernizing Medicine
Boca Raton, FL
09.2017 - 06.2020
  • Implementation of proprietary EMR/EHR called EMA, (Electronic Medical Assistant)
  • Management of Enterprise implementations for EMR/EHR software for clients with 75+ Providers in Orthopedics, ENT, and Dermatology
  • Facilitate multiple phased rollouts with multiple locations
  • Execute multiple high-risk, high-visibility, large-scale projects simultaneously from contracting through software implementation
  • Responsible for all aspects of the development/implementation of projects focused on the delivery of a product or services from the design process through the final state
  • Create, execute and maintain detailed project plans, agendas, project timelines, and status reports
  • Provide routine status updates and project metrics for senior leadership and regular PMO meetings between internal partners
  • Identify and mitigate risks and escalate appropriately
  • Collaborate with cross-functional teams to effectively manage all Deliverables
  • Conducts Stakeholder update meetings to ensure that client deliverables are met and on schedule
  • Manages third-party vendors to ensure data is complete and on time
  • Plans and directs training and go-live support schedules
  • Manage all technical projects: i.e. ASCII demographics, HL7 - SIU, ADT, DFT interfaces
  • Actively participate in the development, implementation, and execution of internal processes and procedures to enhance and improve the implementation approach
  • Assist Product development team with upgrade requests and workflows changes

Athena Implementation Project Manager (contractor)

MDVIP Inc.,
Boca Raton, FL
03.2016 - 03.2017
  • Led implementations by tracking project deliverables, overall direction, execution, and completion of all aspects of Practice onboarding to determine go-live readiness while meeting timelines
  • Report on project milestones to all stakeholders and escalated issues as needed
  • Provide Athena application support using best practices and workflow enhancements
  • Supervise system configuration and advise on modifications
  • Manage communication internally and externally, ensuring communications are clear and concise, and all expectations and information required to project sponsors, stakeholders, and team members are provided
  • Work autonomously and manage multiple, large complex projects while attaining project integrity, timeliness, and accuracy
  • Collaborate with physician offices using various legacy EHR systems to develop and support migration from current system to future state and overcome barriers to ensure timelines are met
  • Monitors interface development/status to negotiate priorities with vendors to best support the client’s needs and meet the established timelines
  • Anticipate Practice roadblocks and troubleshoot issues to proactively determine feasible solutions for maximum results
  • Develop high-level relationships with providers, staff, and vendors to assure clear communications

Athena Project Manager/Trainer (contractor)

EHealthlink Solutions, LLC
Wellington, FL
09.2015 - 01.2016
  • Provide Athena Go-Live support, and training for Clinicals (EHR), Collector (Practice Management), Communicator (Patient Portal)
  • Direct Practice staff on best practices, meaningful use requirements and workflow changes to allow for optimal office/revenue efficiencies
  • Provide accurate system configuration, template customization, on primary/secondary Athenanet tables
  • Work with Practice Manager regarding correct User permissions and functionality of those permissions
  • Assist Practices or Billing Services with training of Athena billing processes

ECW Implementation Project Mgr/trainer (contract)

Sheridan Healthcare
Ft. Lauderdale, FL
09.2014 - 03.2015
  • Go-live support and additional training of all users during pre and post-go-live to ensure configuration/system configuration is working as designed
  • Documentation of Practice workflows for training programs and practical application use based on the unique needs of each Specialty
  • Heavy concentration in training of users and workflow shortcuts to assist in user efficiency
  • Project planning, configuration/design/customization, testing, and system security of eClinicalworks (eCW)
  • Define project scope, goals, and deliverables in collaboration with stakeholders/team members that support company growth
  • Analyze and provide hands-on support for moderate to complex user inquiries
  • Communicate with eCW support on application malfunctions to establish workaround’s for end-users
  • Participate in collaborative workgroups with eCW to suggest application functional changes
  • Determine appropriate technical area or vendor to resolve problems and coordinate with other technical areas and escalate as needed
  • Participate in special projects as needed and performs other duties as assigned

Athena Implementation Project Manager

Unified Physician Management
Boca Raton, FL
09.2013 - 08.2014
  • Serve as a Subject Matter Expert and provide accurate system configuration, template customization, on primary/secondary Athenanet tables to ensure end-user efficiencies
  • Led cross-functional, multidisciplinary project teams comprised of internal and 3rd party resources to assure the successful and timely planning, development, and delivery of projects
  • Project Plan reporting of completed tasks and outstanding items listing task ownership and next steps
  • Test system configurations and determine practice workflow optimization
  • Conduct training and evaluate staff proficiencies to determine operational go-live readiness for Athena Collector, Clinicals, and Communicator
  • Foresee barriers and troubleshoot issues to create solutions for all new product lines
  • Provide strong onsite support during go-live process and direct staff on best practices, meaningful use, and workflows to allow for optimal office/revenue efficiencies
  • Provide Athena Go-Live support
  • Provide excellent customer relations with an in-depth knowledge of company policies, Practice Management, and EMR systems

Professional Consultant /Owner

Training+
Lake Worth, FL
2011 - 2013
  • Provided clients with a broad range of system analysis, development and training services, with a focus on practice management systems and operational flow
  • Acting Practice Administrator for several specialties
  • Increased productivity by implementing workflows that improved office efficiencies and Standard Operating Procedures for all office staff
  • Assist with the selection of PM and EMR applications that are cost-effective and functional based on practice specialty, finances, and size
  • Established systems for clients, including data conversions and accounts receivable balance forwarding processes
  • Clients include: Family Practice, Oncology, ENT, Rheumatology, OB/GYN, Pediatrics and Orthodontics

Senior PM - Certified Allscripts - Implementation

Medical Specialists Of The Palm Beaches
Lake Worth, FL
2008 - 2011
  • Led Project Planning, budgeting, configuration/design customization, and implementation of Allscripts EHR V11.1.7 to ensure end-user viability for approximately 80 physicians
  • Assembled a Steering Committee of technical staff, practice staff, and physicians to work towards setting priorities, from project onset, implementation, and completion, while reviewing outcomes and performing workflow optimization
  • Directed consultants, analysts, specialists, and subcontractor activities and was responsible for ensuring appropriate resources were allocated and maintained
  • Conducted discovery of data elements needed to define the scope of each project in collaboration with the technical team and practice managers
  • Steering Committee organizer/facilitator. Created a schedule of tasks, timelines, and key team members to complete said tasks for Executive team discussion and approval
  • Serve as Application Specialist and Liaison to Allscripts project team on system configuration items, technical issues, application enhancements/upgrades
  • Performed system testing/change management and informatics analysis to safeguard against configuration inaccuracies
  • Created cross-functional teams in a think tank environment to develop training enhancements by targeting workflow difficulties throughout each specialty and delivered tested workflow enhancements to practice SME’s for dissemination during pre/post GL optimization
  • Created, developed, and led the EMR Training Department staff and devised lessons, exercises, and testing to evaluate staff readiness
  • Successfully implemented Allscripts EHR for 21 Physicians and 86 Clinical Staff in less than 18 months to work towards Meaningful Use incentive goals
  • Trained 460 Users on Allscripts ePrescribe (stand-alone) across 35 offices while conducting all go-lives/post-go-live support

Education

PMP Trained 2018

Modernizing Medicine
Boca Raton, FL

Bachelor of Arts - Education

Kean University
Union, NJ

Paralegal Certification -

Institute Of Paralegal Studies
Linden, NJ

Certification - Allscripts EHR V11.1.7 System Admin And Trainer

Allscripts
Chicago, IL
2009

Certified Allscripts EPrescribe System Admin

Allscripts
Chicago, IL
2009

Skills

EMR systems:

EMA (Modernizing Medicine EHR)

Athena – Clinicals, Collector and Communicator

eClinicalworks

Allscripts EHR - V1117

Allscripts ePrescribe (stand-alone)

Misys EMR

NextGen V79

Varian/Aria V10-mr2

Practice Management systems:

mmPM (Modernizing Medicine Practice Management)

eClinicalworks

Athena – Collector

Tiger PM

Medic PM

NextGen EPM

  • OTHER: Microsoft Office Suite- Word, Excel, PowerPoint, Outlook, TEAMS; Dragon Naturally Speaking Medical, Apple products, Teamwork PM, Salesforce, JIRA, Cloud Coach, Sharepoint, G-Suite, Service Now, Smart Sheet

Select Previous Experience:

  • Aria Implementation Project Manager - Baptist Health - Boynton Beach, FL
  • Business Office Manager - Medical Specialists of the Palm Beaches – Lake Worth, FL
  • Director of Central Business Office - Intracoastal Health System – West Palm Beach, FL
  • Director of Patient Accounts and Information Systems - P.C.M.A. – Atlantis, FL
  • Billing/Training and Development Manager - Coastal Physician Services – Fort Lauderdale, FL
  • Claims Manager – Blue Cross & Blue Shield of New Jersey – Florham Park, NJ

Timeline

Senior Project Manager

Franciscan Alliance
07.2022 - Current

Senior Project Manager II

Envision Healthcare
01.2022 - 06.2022

Sr. Project Mgr Practice Management (contractor)

Optum Healthcare
05.2021 - 06.2021

Athena Data Migration Project Manager (contractor)

VillageMD
12.2020 - 05.2021

Enterprise Project Manager

Modernizing Medicine
09.2017 - 06.2020

Athena Implementation Project Manager (contractor)

MDVIP Inc.,
03.2016 - 03.2017

Athena Project Manager/Trainer (contractor)

EHealthlink Solutions, LLC
09.2015 - 01.2016

ECW Implementation Project Mgr/trainer (contract)

Sheridan Healthcare
09.2014 - 03.2015

Athena Implementation Project Manager

Unified Physician Management
09.2013 - 08.2014

Professional Consultant /Owner

Training+
2011 - 2013

Senior PM - Certified Allscripts - Implementation

Medical Specialists Of The Palm Beaches
2008 - 2011

PMP Trained 2018

Modernizing Medicine

Bachelor of Arts - Education

Kean University

Paralegal Certification -

Institute Of Paralegal Studies

Certification - Allscripts EHR V11.1.7 System Admin And Trainer

Allscripts

Certified Allscripts EPrescribe System Admin

Allscripts

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Roxanne Feola