Roxanne Fernandez
Palm Bay,USA
Summary
Dedicated Special Education Teacher Assistant skilled in developing and implementing lesson plans to meet class learning and behavioral goals. Compassionate and responsible classroom support professional with creative and flexible approach to dealing with educational and behavioral issues. Over 18 years of experience in Special Education support roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
Legacy Behavioral Health Center
12.2024 - Current
- Monitored current therapy strategies and improvised needed changes and corrections based on results.
- Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
- Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
- Supported program participants in effective self-management of crises and critical situations.
Dependency Case Manager
Family Allies
12.2022 - 10.2024
- Developed individualized treatment plans based on comprehensive assessments of clients' strengths and needs
- Developed safety plans for individuals experiencing significant abuse, abandonment or neglect, ensuring their well-being
- Provided support and guidance to families navigating the adoption process and individuals transitioning out of foster care by providing guidance on independent living skills
- Collaborated with child protective services agencies and law enforcement in investigating allegations of child abuse or neglect
P&C Insurance Agent
Teleperformance USA
01.2022 - 12.2022
- Maintained a high level of customer satisfaction by promptly addressing client inquiries, resolving issues, and providing exceptional service
- Utilized CRM software to track client interactions, manage leads, and streamline the sales process
- Managed a high volume of daily payment postings and resolved complex billing inquiries while meeting productivity targets
- Applied appropriate adjustments, refunds, or write-offs to patient accounts as necessary
Direct Support Professional
PRIDE HEALTH CARE
01.2009 - 01.2019
- Provided direct care, ADL assistance, food preparation, ABA, recreational services and medications to individuals in 24hour settings
- Maintained accurate documentation of services provided including progress notes, incident reports, medication logs etc
- Provided crisis intervention/support during emotional distress or behavioral crises
- Maintained clean, safe, and well-organized patient environment.
Teacher Assistant
Gersh Academy
01.2008 - 01.2017
- Supervised students and staff and aided the teacher in classroom curriculum, behavior, data collection and development
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Assisted lead teacher in implementing accommodations/modifications for students with special needs as outlined in their Individual Education Plans (IEPs)
- Utilized applied behavior analysis (ABA) techniques to teach and reinforce adaptive skills, such as communication, social interaction, and daily living activities
Teacher's Assistant
NYC Department of Education
08.2007 - 05.2008
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives..
- Maintained safety and security by overseeing students in recess environments.
Medical Office Manager
North Shore Medical Rehabilitation
01.2005 - 05.2008
- Responsibilities included medical records, insurance coverage (major medical, no fault, 1199, worker's compensation..) and billing, multitasking office tasks, clear and pleasant communication, knowledge and understanding of office needs
- Demonstrated proficiency in using electronic health record (EHR) systems for documentation, scheduling, billing, etc
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Paraprofessional Substitute
NYC Department Of Education
08.2005 - 08.2007
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Education
Bachelor of Science - Healthcare Management
SUNY Canton
Canton, NY07.2022
Associate's degree - Psychology
LaGuardia Community College
Long Island City, NY05.2020
Skills
- Group and individual instruction
- Emotional support
- Adaptive equipment use
- Behavioral interventions
- Positive reinforcement
- Learning environment management
- Special education instruction
- Applied behavior analysis
- Student advocacy
- IEP goals
- Creativity and adaptability
Certification
- Certified Medical Assistant (AAMA), 05/01/05 to Present
- CPR Certification, Present
- First Aid Certification, Present
- Insurance Producer License, Present
- Property & Casualty License, Present
- Driver's License, Present
Assessments
- Work style: Reliability, Proficient, 07/01/24
- Middle school classroom management, Proficient, 08/01/24
- Written communication, Proficient, 10/01/21
- Customer focus & orientation, Proficient, 09/01/21
- Spreadsheets with Microsoft Excel, Proficient, 09/01/21
- Management & leadership skills: Impact & influence, Proficient, 07/01/24
- Administrative assistant/receptionist, Proficient, 08/01/24
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/22
- Case management & social work, Proficient, 06/01/23
- Inside sales, Proficient, 08/01/24
- Elementary school classroom management, Proficient, 08/01/24
- Data entry: Attention to detail, Proficient, 10/01/21
- Patient-focused care, Proficient, 02/01/24
Awards
Deans List, 05/01/20, Graduated from LaGuardia Community College on Dean's List.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Targeted Case Manager
Legacy Behavioral Health Center
12.2024 - Current
Dependency Case Manager
Family Allies
12.2022 - 10.2024
P&C Insurance Agent
Teleperformance USA
01.2022 - 12.2022
Direct Support Professional
PRIDE HEALTH CARE
01.2009 - 01.2019
Teacher Assistant
Gersh Academy
01.2008 - 01.2017
Teacher's Assistant
NYC Department of Education
08.2007 - 05.2008
Paraprofessional Substitute
NYC Department Of Education
08.2005 - 08.2007
Medical Office Manager
North Shore Medical Rehabilitation
01.2005 - 05.2008
Associate's degree - Psychology
LaGuardia Community College
Bachelor of Science - Healthcare Management
SUNY Canton
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