Roxanne Garcia

• Administered patient assessments and collected vital signs to support clinical evaluations.
• Assisted in coordinating patient appointments and follow-ups, enhancing scheduling efficiency.
• Educated patients on treatment plans and preventive care measures, fostering better health outcomes.
• Performed routine lab tests and maintained accurate records to ensure compliance with health regulations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Mentored junior staff in clinical practices, promoting knowledge sharing and skill development within the team.
• Developed training materials for new hires, ensuring consistent application of best practices across the department.

• Supported servers by preparing dining areas and ensuring cleanliness for optimal guest experience.
• Assisted in maintaining inventory levels and restocking supplies to streamline operations.
• Collaborated with kitchen staff to expedite food preparation and improve service delivery.
• Monitored dining area for guest needs, enhancing overall satisfaction and prompt service.
• Trained new staff on operational procedures and customer service standards, fostering team efficiency.
• Provided feedback on menu items based on customer preferences, contributing to menu enhancements.
• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Delivered customer orders promptly and with attention to accuracy and satisfaction.
• Communicated customer needs clearly to kitchen staff for fast, accurate orders.

• Provided exceptional customer service by assisting patrons with menu selections and special requests.
• Prepared and served customized ice cream creations, ensuring quality and presentation standards were met.
• Operated cash register, processed transactions accurately, and handled cash responsibly.
• Collaborated with team members to efficiently manage peak service times during busy hours.
• Trained new employees on service protocols and operational procedures to ensure consistency in performance.
• Greeted incoming customers and provided reliable, friendly customer service.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Maintained a clean and organized workspace, ensuring a positive environment for customers.

• Managed high volume of inbound calls, ensuring customer inquiries were addressed efficiently.
• Provided accurate information regarding products and services to enhance customer satisfaction.
• Resolved customer complaints by identifying issues and implementing effective solutions.
• Documented call details in CRM system, maintaining precise records for future reference.
• Assisted in training new representatives on call handling procedures and best practices.
• Collaborated with team members to streamline processes, improving response times and service quality.
• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
• Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
• Built positive relationships with customers by providing exceptional customer service.

Greet customers, offer assistance, provide product knowledge to promote any current sales & to enhance a better shopping experience.

Restock shelves, maintain display, and ensure the sales floors are clean and visually appealing to the customers.

Assist with inventory and support loss prevention.