Roxanne Garcia
Frederick,MD
Summary
Driven professional with over 20 years of customer service expertise, notably at United Health Care (Optum), where excelled in coordinating benefits and managing complex claims. Renowned for dependability and exceptional verbal and written communication skills, consistently deliver results by prioritizing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Coordination of Benefits Specialist
United Health Care (Optum)
2015.11 - Current
- Review medical/auto accident claims
- Outbound calls to provider's, other carriers, and members
- Updating member's information if needed
- Investigate for primacy payer
Customer Service Representative
The Home Depot
2021.02 - 2024.09
- Assist customer's on purchasing major appliances
- Greet & thank customer's
- Exchanges/returns
- Stock shelves/clean
- Assist with online orders
Education
GED -
Frederick High School
Frederick, MD05.2003
Skills
Over 20 year's of customer service experience
Solid professional standards, excellent track record of dependability
Timeline
Customer Service Representative
The Home Depot
2021.02 - 2024.09
Coordination of Benefits Specialist
United Health Care (Optum)
2015.11 - Current
GED -
Frederick High School
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