Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne González

Corpus Christi,TX

Summary

I am an adaptable, thought provoking & hard-working professional with over 18 years of work experience with a proven knowledge of team member empowerment, team building, leadership, training & development.

Overview

18
18
years of professional experience

Work History

Cashier Team Lead

Academy Sports And Outdoors
01.2024 - 01.2024
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Led cashiers and associates in providing thoughtful customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Facilitated and logged store opening, closing, and shift changes.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

All Around Worker

Academy Sports And Outdoors
01.2021 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
  • Expedited order processing by swiftly locating and gathering requested products from the store shelves.
  • Collaborated with team members to ensure seamless communication and coordination of curbside orders.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Supported overall store operations through cross-training in various departments as needed during busy periods or staffing shortages.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Merchandising Team Lead

Academy Sports And Outdoors
03.2021 - 12.2023
  • Opened the store on days scheduled.
  • Did the “Customer Service Manager” program daily.
  • Increased sales by developing visually appealing merchandise displays and layouts.
  • Reduced stock handling costs through efficient organization and tracking processes.
  • Led cross-functional teams in executing promotional events, resulting in increased customer engagement.
  • Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
  • Provided training to new team members on merchandising best practices, enhancing overall team performance.
  • Analyzed sales data and market trends to make informed decisions about product assortment and placement.
  • Implemented planograms to create consistent visual presentations across multiple store locations.
  • Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
  • Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
  • Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
  • Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Inventory Control Specialist

Academy Sports And Outdoors
06.2013 - 03.2020
  • Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Supported company''s financial goals by closely monitoring product turnover rates and adjusting inventory levels accordingly.
  • Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
  • Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
  • Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
  • Identified obsolete or slow-moving items in the warehouse for liquidation, helping free up valuable storage space for more profitable products.
  • Contributed to cost-saving initiatives by identifying opportunities for inventory optimization, reducing carrying costs while maintaining adequate stock levels to meet customer demand.
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Performed data entry and completed proper paperwork.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.
  • Put damaged items on pallets (in bulk or boxes) and send back to the distribution center.

Footwear Sales Associate

Academy Sports And Outdoors
07.2006 - 09.2007
  • Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
  • Maintained visually appealing and organized sales floor, ensuring easy access to products for customers.
  • Participated in ongoing training sessions to enhance product knowledge and improve selling techniques.
  • Educated customers on personalized shoe options based on activity level, style preferences and foot type.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Measured customers' feet using Brannock device to determine proper shoe size.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Foy H Moody High School
Corpus Christi, TX
05.2006

Skills

  • Customer Service
  • Online Order Picking
  • Team Leadership
  • Adaptability and Dependability
  • Positive Attitude
  • Cashier Training
  • Retail Merchandising
  • Product Restocking
  • Cycle Counts
  • Opening and Closing Procedures
  • Manager Support
  • Customer Service Excellence

Timeline

Cashier Team Lead

Academy Sports And Outdoors
01.2024 - 01.2024

Merchandising Team Lead

Academy Sports And Outdoors
03.2021 - 12.2023

All Around Worker

Academy Sports And Outdoors
01.2021 - 01.2024

Inventory Control Specialist

Academy Sports And Outdoors
06.2013 - 03.2020

Footwear Sales Associate

Academy Sports And Outdoors
07.2006 - 09.2007

High School Diploma -

Foy H Moody High School

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Roxanne González