Roxanne Greenaway

Emergency Coordination & Response:

· Dispatched over 12 emergency and non-emergency calls with 99% accuracy, ensuring timely police response

· Reduced average call-to-dispatch time by 30% through enhanced

communication protocols

· Prioritized calls and allocated resources to ensure rapid assistance during high-demand periods.

Communication & Collaboration:

· Coordinated between multiple law enforcement units and emergency services to streamline incident handling

· Maintained clear, calm communication under pressure, contributing to a 15% improvement in officer response efficiency.

Communication Management:

· Maintained continuous communication between officers and dispatch, ensuring 99% message accuracy under pressure.

· Implemented updated dispatch protocols that improved interdepartmental coordination and incident tracking efficiency by 20%.

Operations Management:

· Coordinated daily communication between dispatch and field officers, ensuring 100% accuracy in incident reporting and resource allocation

· Managed terminal agency systems (NCIC & NLETS), processing over 500 requests monthly with zero errors in data entry

Compliance & Documentation:

· Maintained up-to-date records in state and national databases, achieving 98% compliance with legal and departmental standards

· Conducted audits on agency reports, reducing data discrepancies by 30% through process improvements.

Communication & Coordination:

· Managed daily communication between law enforcement agencies, ensuring rapid information exchange and response coordination.

· Streamlined dispatch operations, reducing average response times by 15%.

Data Management & Reporting:

· Maintained and updated critical incident logs with 99% accuracy to support ongoing investigations.

· Generated detailed reports for departmental review, enhancing data transparency and decision-making processes.

Operations Management:

· Oversaw 100% of all sensitive information, including reports, memos, files, and general correspondence, ensuring accuracy and confidentiality.

Administrative Support & Coordination:

· Recorded and managed all meetings and appointments for administrative staff; arranged travel, accommodations, and schedules for meetings and conferences.

Event Planning & Special Projects:

· Planned and coordinated special events as assigned, ensuring seamless execution and alignment with departmental objectives.

Documentation & Reporting:

· Prepared and maintained critical administrative records, supporting departmental decision-making and improving workflow efficiency.