Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne Gretchen

Cincinnati,OH

Summary

Proven leader in hospitality, adept in staff management and customer service, enhanced Cloverleaf Pub's patron loyalty through innovative cocktail menus and efficient operations. Skilled in mixology and maintaining sanitation standards, I significantly boosted sales and team performance. My engaging personality and strategic upselling techniques fostered a positive and profitable environment. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

17
17
years of professional experience

Work History

Managing Bartender

Cloverleaf Pub
08.2016 - 04.2024
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Mentored junior staff members, fostering a positive work environment and promoting professional growth.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Established rapport with customers by providing friendly and attentive service.
  • Engaged in suggestive selling and other sales techniques.

Cocktail Server

Argosy Casino
03.2008 - 01.2010
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Apprentice

Influential Tattoo & Piercing
09.2007 - 01.2010
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.

Education

High School Diploma -

East Cental High School
St.Leon, IN
06.2004

Skills

  • Workplace Safety
  • Scheduling Staff
  • Sanitation Standards
  • Task Delegation
  • Brand Awareness
  • Employee Retention
  • Upselling strategies
  • Customer Service
  • Highly reliable
  • Clear and effective communication

Timeline

Managing Bartender

Cloverleaf Pub
08.2016 - 04.2024

Cocktail Server

Argosy Casino
03.2008 - 01.2010

Apprentice

Influential Tattoo & Piercing
09.2007 - 01.2010

High School Diploma -

East Cental High School

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