Roxanne Guerrero
El Paso
Summary
High-energy professional who is enthusiastic about empowering teams to work together toward success. Brings demonstrated team and transformational leadership abilities honed in fast-paced environments. Accomplished in exceeding business objectives and staff development.
Overview
20
20
years of professional experience
Work History
Salon Manager
SportClips
05.2022 - Current
- Established a positive workplace culture that fostered teamwork, effective and open communication, and professional growth among staff members.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the business's success.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Delegated workplace responsibility to appropriate staff to ensure business success.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development and to achieve business goals.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Stayed current with industry trends by attending conferences, workshops, and leadership training – applying new knowledge to enhance services offered.
- Educated service personnel on company policy and procedure to ensure compliance with company expectations.
Salon Manager
Great Clips
09.2018 - 08.2020
- Established a positive workplace culture that fostered teamwork, effective open communication, and professional growth among staff members.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Managed financial aspects of the business, including budgeting, payroll processing, and inventory management.
- Built business through a commitment to excellent customer service, resulting in customer loyalty and retention.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the business's success.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
Stylist
Sportclips
11.2014 - 12.2016
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risks in a shared environment.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Mentored junior stylists, guiding best practices in customer service, sales techniques, and fashion expertise.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Counted and documented opening and closing cash amounts daily.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
Salon Manager
Smart Styles – Regis Corporation
11.2011 - 07.2014
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Built business through a commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the business's success.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
Salon Manager
Avida
10.2009 - 10.2011
- Established a positive workplace culture that fostered teamwork, effective open communication, and professional growth among staff members.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through a commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the business's success.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Delegated workplace responsibility to appropriate staff.
Call Center Supervisor
Choice Point
05.2004 - 05.2007
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Executed Weekly Performance Plans with representatives to identify production gaps.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Promoted an atmosphere of accountability by setting clear metrics for performance and regularly reviewing progress with team members.
- Enhanced team productivity by implementing a dynamic shift scheduling system that matched staff levels to call volume.
- Provided leadership, guidance, and direction to sales team members, offering assistance with any need at any time.
Education
Bachelor of Arts - Organizational and Corporate Communication
The University of Texas At El Paso
El Paso, TX05.2023
Skills
- Bilingual in Spanish & English
- Licensed Cosmetologist
- Basic knowledge of Microsoft Office applications
- Conflict Mediation
- Team builder
- Self-starter
- Great work ethic
- Problem-solving skills
- Decision-making skills
- Employee Development
- Customer Service
- Recruitment and hiring
References
References available upon request
Additional Information
Professional Presentation:
Guerrero, Roxanne (Presenter & Author), "Communicating Effectively as a Leader in the Workplace", UTEP Miners Leadership Initiative, El Paso. (September 25, 2024).
Languages
Spanish
Native or Bilingual
Timeline
Salon Manager
SportClips
05.2022 - Current
Salon Manager
Great Clips
09.2018 - 08.2020
Stylist
Sportclips
11.2014 - 12.2016
Salon Manager
Smart Styles – Regis Corporation
11.2011 - 07.2014
Salon Manager
Avida
10.2009 - 10.2011
Call Center Supervisor
Choice Point
05.2004 - 05.2007
Bachelor of Arts - Organizational and Corporate Communication
The University of Texas At El Paso
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