Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roxanne Gutierrez

Stockton,CA

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Associate

Home Deopt
Stockton, CA
01.2020 - 05.2025
  • Performed data entry into CRM system including account information and sales activity logs.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Planned outbound sales calls and emails campaigns targeting prospective clients.
  • Monitored trends in the industry to stay informed about competitive landscape.
  • Generated daily reports on sales performance metrics such as revenue goals achieved.
  • Created customized presentations for potential customers.
  • Participated in negotiations with vendors for procurement of materials at best prices.
  • Maintained accurate records of customer interactions and transactions.
  • Developed and implemented sales strategies to increase customer base.
  • Cultivated referral networks to identify new business opportunities.
  • Established processes for tracking leads from initial contact through closure of sale.
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Provided technical support to customers regarding product features and usage.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for cross-selling products or services within existing accounts.
  • Participated in team meetings to review progress against objectives set by management.
  • Tracked competitor activities, products, services, and prices.
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated production, delivery, and installation costs to provide customers with accurate quotes.
  • Stayed up to date on company products and services to support sales objectives.
  • Compiled key customer data to plan selling strategies and identify specific client needs.
  • Write, completed, and filed documentation to finalize sales.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Developed key customer relationships to increase sales.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Recruited, hired and trained new hires to optimize profitability.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Identified customer needs by asking questions and advising on best solutions.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Operated register, handled cash and processed credit card transactions.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Server

Stockton Ports
Stockton, CA
05.2016 - 01.2019
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

GED -

Adult Education
Stockton, CA
06-2025

Skills

  • Customer service
  • Sales strategies
  • Data entry
  • Market research
  • CRM management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Time management
  • Retail merchandising expertise
  • Upselling and cross selling
  • Brand promotion
  • Financial records oversight
  • Money transfer systems
  • Point of sale operation
  • Cleaning techniques
  • Multi-tasking strength
  • Adapt to diverse groups
  • Fraud detection
  • Client service
  • Upselling
  • Problem-solving skills
  • Cash handling
  • Excellent people skills
  • Payment processing
  • Promotional support
  • Exchange coordination
  • Written and oral communication skills
  • Positive and professional
  • Flexible schedule
  • Listening skills
  • Client account management
  • Calm demeanor
  • Complex Problem-solving
  • Policy and procedure adherence
  • Order processing
  • Sales development
  • Feedback implementation
  • Conflict resolution
  • Negotiation tactics
  • Outgoing personality
  • Self-checkout assistance
  • Friendly and outgoing
  • POS system operation
  • Exceptional customer service
  • Professional demeanor
  • Service oriented
  • Verbal/written communication
  • Reading comprehension skills
  • Task prioritization
  • Guest relations
  • Teamwork and collaboration

Accomplishments

Was given Employee of the month awards once a year as well as receiving multiple awards for excellent customer service and have been give over an handful of awards for just that over the last five years with the home depot.

Timeline

Sales Associate

Home Deopt
01.2020 - 05.2025

Server

Stockton Ports
05.2016 - 01.2019

GED -

Adult Education

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