Roxanne Hernandez
Lakeside,CA
Summary
Proven professional with a track record of enhancing customer satisfaction at Wal-Mart Supercenter, adept in prioritizing orders and providing empathetic customer service. Leveraged problem-solving and excellent communication skills to exceed quality goals, demonstrating a commitment to results and customer support. Expert in product picking and fostering client relationships, ensuring a seamless shopping experience. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
11
11
years of professional experience
Work History
Online Personal Shopper
Wal-Mart Supercenter
04.2013 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Caregiver
Right At Home: East County
09.2022 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Certificate of Completion - Administrative Assistant I
Grossmont Adult School
El Cajon, CA10.2018
Certification - Medical Office Assistance
Grossmont College
El Cajon, CA06.2018
High School Diploma -
El Capitan High School
Lakeside, CA06.2009
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer Service
- Prioritizing Orders
- Lift up to 50 pounds
- Problem-Solving
- Excellent Communication
- Answering Phones
- Multitasking and Organization
- Light Housekeeping
- Errands
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caregiver
Right At Home: East County
09.2022 - 09.2023
Online Personal Shopper
Wal-Mart Supercenter
04.2013 - Current
Certificate of Completion - Administrative Assistant I
Grossmont Adult School
Certification - Medical Office Assistance
Grossmont College
High School Diploma -
El Capitan High School
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