Industrious Banquet Captain well-versed in corporate event management and venue procurement demonstrated over 2 years. Eager to contribute to furthering the Provo Marriott's mission through hard work, dedication and catering industry expertise.
Hi, I’m
Roxanne Hunter
Banquets Captain
Springville,UT
Summary
Overview
25
years of professional experience
Work History
Provo Marriott And Conference Center
Banquet Captain
05.2022 - Current
Job overview
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Directed and managed banquet functions for 600-person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
Provo Marriott And Conference Center
Restaurant Supervisor
01.2022 - 05.2022
Job overview
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Provo Marriott And Conference Center
Guest Service Manager
10.2017 - 01.2022
Job overview
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Implemented procedures and services to improve hotel services and amenities.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 329-room hotel with staff of 75 employees.
- Supervised team of 25 front desk agents and helped to resolve issues arising during shifts.
Guyana Marriott
Assistant Manager of Housekeeping
01.2015 - 09.2017
Job overview
- Maintained facility grounds, equipment and safety compliance.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Kashif And Shanghai Football Organization
Office Manager
11.2008 - 01.2015
Job overview
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Saint Stanislaus CollegeGeorgetown Guyana
High School Diploma
University Overview
Skills
- Active Listening
- Staff Supervision
- Schedule Coordination
- Billing and Payment Processing
- Guest Experience Management
- Accurate Recordkeeping
- Hospitality Management
- Maintaining Clean Work Areas
- Staff Management
- Critical Thinking
- Food Sanitation Regulations
- Cash Drawer Management
- Continuous Operational Improvement
- Client Relationships
- Customer Loyalty
- Event Cleanup
- Kitchen Staff Management
- Storage Organization
- Hiring and Onboarding
- Calm and Pleasant Demeanor
- Safe Food Storage Methods
- Serve Customers
- Work Assignments
- Group Bookings
- Staff Scheduling
- Policies and Procedures
- Teamwork and Collaboration
- Cleaning and Sterilization
- Table and Tray Bussing
- Corporate Event Coordination
- Reading Comprehension
Languages
English
Native or Bilingual
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Banquet Captain
Provo Marriott And Conference Center
05.2022 - Current
Restaurant Supervisor
Provo Marriott And Conference Center
01.2022 - 05.2022
Guest Service Manager
Provo Marriott And Conference Center
10.2017 - 01.2022
Assistant Manager of Housekeeping
Guyana Marriott
01.2015 - 09.2017
Office Manager
Kashif And Shanghai Football Organization
11.2008 - 01.2015
Saint Stanislaus College
High School Diploma
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