Roxanne Hyatt
Spokane ,WA
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Officer
Guild Mortgage
09.2014 - Current
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Conducted thorough market research to identify new business opportunities within target demographics.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Mortgage Loan Officer
Mountain West Bank
01.2013 - 09.2014
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Conducted thorough market research to identify new business opportunities within target demographics.
Education
High School Diploma -
Freeman High School
Freeman, WA06.1999
Skills
- Negotiation Tactics
- Sales Development
- Relationship Selling
- Sales Forecasting
- Document Analysis
- Refinancing Options
- Financial Analysis
Timeline
Mortgage Loan Officer
Guild Mortgage
09.2014 - Current
Mortgage Loan Officer
Mountain West Bank
01.2013 - 09.2014
High School Diploma -
Freeman High School