Roxanne Johnson
San Francisco,CA
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
20
20
years of professional experience
Work History
District Manager
Philz Coffee
San Francisco, CA
11.2020 - Current
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Collaborated with other departments such as marketing, human resources, finance, to achieve budgets targets
General Manager
24 Hour Fitness
New York and New Jersey
09.2015 - 06.2020
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction and member growth
- Operations and Facility Captain for New Jersey, assisting in leadership training, led weekly conference calls, monthly workshops and facilities audits
- Developed team leadership skills through determining behavioral strengths and opportunities creating smart goal IDP with timely follow up and feedback, resulting in multiple internal leadership advancements
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
New York Sports Club
New York Metro Area
11.2011 - 09.2015
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved member complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Led employee evaluations with constructive feedback to boost performance.
Fragrance Account Executive
Macy's Herald Square
New York, NY
03.2006 - 11.2011
- Led men's fragrance and cosmetic accounts in the largest store in the world, with yearly sales accounts exceeding $20 million
- Increased total revenue earnings through hands on leadership, high-impact communication and coaching and recognizing in the moment
- Planned and executed store events, including celebrity appearances, charity drives and master classes, increasing customer traffic and sales revenue
- Managed 250 sales associates with 13 team leaders, executing daily department meetings, one on one leadership development and business review, while driving top score in customer service feedback results
- Partnered with more than thirty fragrance vendors reviewing stock and visual standards, staffing needs, promotional events and business planning
- Collaborated with Macy's senior executive leadership team on quarterly strategy, profit and loss, product launches and leadership talent review.
Business Manager/Account Coordinator
Macy's/Lancôme
SF Bay Area/Union Square, SF
10.2003 - 04.2006
- Increased $900k in year-over-year total revenue growth through driving hourly goals, daily demo events and successfully planned and executed presale promos
- Conducted bi-weekly visits, executing beauty events, ensuring vendor/store standards and daily sales goals were met
- Collaborated with Macy's and Lancôme executive leaders on monthly/quarterly results, merchandise and visual planning standards and P&L analysis
- Recruited and hired top talent team members and freelancers, trained and developed beauty selling and service skills and seasonal product knowledge training.
Education
High School Diploma -
George Washington
San FranciscoSkills
- Territory Management
- Financial Management
- Budget Management
- Market Research
- Leadership Development
- Operations Management
Accomplishments
Awarded 2011 Macy's "Executive of the Year" Herald Square New York, NY
Tel
415.595.9786
Timeline
District Manager
Philz Coffee
11.2020 - Current
General Manager
24 Hour Fitness
09.2015 - 06.2020
General Manager
New York Sports Club
11.2011 - 09.2015
Fragrance Account Executive
Macy's Herald Square
03.2006 - 11.2011
Business Manager/Account Coordinator
Macy's/Lancôme
10.2003 - 04.2006
High School Diploma -
George Washington
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