Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne Kavalieris

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Operations Team Manager

Alorica
01.2023 - Current
  • Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes. Coached each agent according to areas of opportunity for growth.
  • Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
  • Assisted my team with any technical issues they incurred, as well as timekeeping, attendance, and payroll.
  • Interviewed and hired incoming candidates for our project

Department Manager

Dias Management (McDonald's)
03.2018 - 12.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demand through daily, weekly, and monthly inventory.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Contract Specialist

Primavera Foundation (Project Action For Veterans)
09.2016 - 02.2018
  • Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
  • Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
  • Approved or denied candidates for financial assistance based on qualifications.
  • Coordinated distribution of funds to rental agencies, landlords, and utility agencies.
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
  • Maintained digital and paper contractual files, ensuring compliance with regulatory mandates and company policies.


Unit Coordinator

Crisis Response Network (CRC)
07.2011 - 08.2016
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
  • Assisted patients in applying for AHCCCS medical insurance or determined if patients had medical insurance.

Member Service Representative

Community Partnership Of Southern Arizona (CPSA)
02.2009 - 07.2011
  • Provided exceptional service through active listening, understanding member needs, and enrolled them for behavioral health services if AHCCCS eligible.
  • Facilitated transfers to new providers and new regional behavioral health authorities when individuals were moving to other areas of the state.
  • Provided advocacy for members with any grievances with providers.
  • Responded to customer calls and emails to answer questions about providers and services offered.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up intake appointments with providers.
  • Coordinated care for individuals making sure that they were seen within required timeframes.

Group Home Supervisor Level II

Community Provider Of Enrichment Services Inc.
02.2005 - 06.2011
  • Enhanced residents'' quality of life by developing and implementing individualized care plans.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Collaborated with interdisciplinary teams to create tailored behavior treatment plans and individual support plans addressing each resident''s unique needs and goals.

Education

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
05.2025

Associate of Arts - General Studies

Pima Community College
Tucson, AZ
05.2007

High School Diploma -

Aztec Middle College
Tucson

Skills

  • Operational Efficiency
  • Training and mentoring
  • Deadline Management
  • Technical knowledge
  • Staff Development
  • Customer Service
  • Team Leadership
  • Operations Management
  • Schedule Management
  • Efficient with Microsoft Office such as excel, word, outlook, as well as tableau

Timeline

Operations Team Manager

Alorica
01.2023 - Current

Department Manager

Dias Management (McDonald's)
03.2018 - 12.2022

Contract Specialist

Primavera Foundation (Project Action For Veterans)
09.2016 - 02.2018

Unit Coordinator

Crisis Response Network (CRC)
07.2011 - 08.2016

Member Service Representative

Community Partnership Of Southern Arizona (CPSA)
02.2009 - 07.2011

Group Home Supervisor Level II

Community Provider Of Enrichment Services Inc.
02.2005 - 06.2011

Bachelor of Arts - Psychology

University of Arizona

Associate of Arts - General Studies

Pima Community College

High School Diploma -

Aztec Middle College

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Roxanne Kavalieris