Roxanne Klein
Covington,LA
Summary
Professional with strong background in administrative support and legal documentation. Proven track record in managing court records, coordinating schedules, and facilitating communication within judicial environments. Adept at collaborating with teams to achieve impactful results and adaptable to evolving needs. Known for reliability, integrity, and keen attention to detail in handling sensitive information.
Overview
19
19
years of professional experience
Work History
Deputy Clerk – Civil & Family Department Intake
St. Tammany Parish Clerk of Court
05.2020 - 08.2025
- Facilitated assistance for attorneys and self-represented litigants at busy Civil Intake front desk.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Reviewed submissions for completeness; Processed e-filed pleadings by accepting, interpreting, scanning, and filing for Judge's signature.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Accurately entered pleadings into case management software, maintaining up-to-date case, party and attorney data.
- Immediately identified and processed pleadings necessary for court hearings.
- Managed multiple phone lines to assist law offices and litigants with filing inquiries and case information, averaging approximately 60-90 incoming inquiries daily.
Universal Branch Associate
Capital One Bank
05.2014 - 06.2018
- Acquire new clients, establishing lasting relationships through needs assessment, leveraging products and services to provide customer centric solutions, increasing net relationship growth for branch.
- Deepen customer relationships by referring clients to bankers and Financial Advisors, scheduling appointments.
- Deliver excellent customer service as Relationship Banker and Teller, moving fluently between teller line and sales desk to effectively service customer and branch, achieving top-box responses in client surveys.
- Efficiently process all types of customer transactions including wires, ACH transfer requests, as well as general account maintenance with great attention to detail, ensuring compliance and security.
- Maintain an organized schedule to follow-up with customers, make sales calls and set appointments to thoroughly investigate and solve complex problems
Lead Teller II
Capital One Bank
04.2010 - 05.2014
- Ensure operational excellence through auditing, maintaining cash controls and handling of negotiables, achieving 100% Branch Annual Review score.
- Comply with AML procedures, BSA and OFAC regulations, completing CTRs accurately and timely, identify and report suspicious activity; recognize fraudulent items, investigating thoroughly and stop transactions, preventing losses to company and customers.
- Manage risk and compliance for branch, advising team of fraud and security bulletins, keeping staff current with required compliance training.
Commercial Teller
Commercial Teller
06.2008 - 04.2010
- Execute high volume of business transactions efficiently.
- Assist clients in researching and resolving discrepancies.
- Identify business clients’ needs, refer sales opportunities to business banker.
Teller
Citizen’s Bank & Trust
09.2007 - 05.2008
- Ordered / shipped money with the Federal Reserve Bank and between branches.
- Balanced ATM daily, audited and added cash to ATM weekly.
Administrative Assistant & Customer Service Rep
Bovigen, LLC
03.2006 - 09.2007
- Explained details of bovine genetic testing and its impact on beef cattle to customers.
- Assisted customers with test results interpretation and work orders, providing daily reports of orders to management and sales team.
- Prepared transaction logs for controller and notified customers of balances.
- Executed company marketing strategy, maintaining supply of printed materials and sending information to potential customers as well as producing monthly mass mailer of test kits and forms to existing clients.
- Logistics Coordination Shipped / tracked and logged numerous domestic and international specimen packages daily.
Education
Communications and Spanish
University of New Orleans
New Orleans, LA01.2004
Public Relations and Journalism
Northwestern State University
Natchitoches, LA01.2003
Skills
- Microsoft Office proficiency
- Salesforce expertise
- Customer service excellence
- Client relationship management
- Document preparation and editing
- Problem solving and optimization
- Cash handling and billing
- Fraud detection and reporting
- Sales tracking and strategy
Awards
Outstanding Customer Service Award 2013, 2014 - Capital One Bank, 100% positive feedback on Customer Surveys 2017 – Capital One Bank, Eagle-Eye award for preventing over $6000 in fraudulent deposits in 2017 - Capital One Bank
Timeline
Deputy Clerk – Civil & Family Department Intake
St. Tammany Parish Clerk of Court
05.2020 - 08.2025
Universal Branch Associate
Capital One Bank
05.2014 - 06.2018
Lead Teller II
Capital One Bank
04.2010 - 05.2014
Commercial Teller
Commercial Teller
06.2008 - 04.2010
Teller
Citizen’s Bank & Trust
09.2007 - 05.2008
Administrative Assistant & Customer Service Rep
Bovigen, LLC
03.2006 - 09.2007
Public Relations and Journalism
Northwestern State University
Communications and Spanish
University of New Orleans
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