Roxanne Klein

• Supported Engineering Department in creating shoring, shielding, and other structural support systems for site-specific trench and excavation projects
• Assisted in producing pricing quotations and formal proposals for design projects, ensuring clarity and accuracy
• Provide support to the Engineering Department when creating shoring, shielding, and other structural support systems for site-specific trench and excavation projects
• Receive engineering design requests from Branches & distribute to Engineers
• Receive incoming Excavation Shoring Questionnaires & check information for accuracy & completeness
• Organize proposals & projects within electronic and hardcopy filing systems
• Communicated with Branches to obtain engineering billing information, compiling revenue summaries for management review
• Provide clerical assistance to the Manager for completion of engineering forms, licensing applications, licensing renewals, safety documents, departmental worksheets/databases, etc
• Assisted team with additional responsibilities to ensure project success as needed
• Coordinated daily administrative workflows to support branch operations and customer service.
• Processed rental agreements, invoices, and billing documents with strong accuracy.
• Resolved customer and vendor inquiries by providing timely, professional support.
• Streamlined filing, data entry, and document control to improve office efficiency.
• Trained new administrative staff on procedures, systems, and workflow expectations.
• Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
• Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
• Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
• Developed and maintained a well-organized filing system, improving document retrieval times.
• Managed customer records, rental agreements, and billing documentation with consistent accuracy.
• Coordinated scheduling, dispatch support, and branch communications to keep daily operations organized.
• Processed invoices, purchase orders, and account updates while resolving discrepancies promptly.
• Maintained confidential files, compliance documents, and service records in structured digital systems.
• Supported sales and operations teams by preparing reports, correspondence, and customer documentation.
• Trained new staff on filing standards, documentation procedures, and office systems.
• Streamlined administrative workflows to improve turnaround for order entry and contract processing.
• Monitored inventory paperwork, equipment records, and service requests to ensure accurate branch reporting.

• Property Surveying CAD Engineer. Administrative assistant, clerical positions. Involvement and rapport with construction owner's, clients, planning and zoning administration, register of deeds departments.

• Contract design engineering position for Duke energy:
• Design power pole, lines, and electrical components on the design drawing aid to lay out the job for the Duke Construction Engineer's.
• Design for our client would be pole replacements, phase swaps, recloser jobs, anything pertaining to the electrical wiring or utility infrastructure.
• Compose cost estimate per job for Duke Energy, supplies, time costs, and have each component accounted for.
• Work in communication and design task with Duke Seniors, for proficiency and so the Duke Construction Crews will be prepared to install, remove and transfer per task.
• Utilize Duke Programming and Software Database as well as with KCI’s database and computer programs. Using GIS, Maximo, Boud, Etc…..
• Design, Revise, and Compose projects from beginning to the point of being constructed.
• Deliver evolving designs to achieve the best possible outcome, resolving any construction delays, clashes, and disruption to reach project deadline.
• Summary: Position was contract, hybrid: 2 days from home, office and field work included throughout work week. Design Engineer job description, using KCI and Duke
• Energy software programs such as GIS, MY World, Maximo, and Google Teams.

• Answer phones
• Schedule client survey bookings
• Research GIS topography and deeds for property per client.
• Utilize CAD to do a Deed Plot of our client’s deed making sure it closed off based on bearings and distances.
• After the field surveying and points, rebate was set; I would calculate those points, including roads, creeks, rebars, monuments, onto the CAD deed plot drawing.
• Label the ad joiner’s, add any certificates and info onto our map needed per
• County, for Planning & Zoning, Register of Deeds.
• Email correspondence was a daily task with contractors, clients, as well as planning and zoning directors.
• Print final product for client, physically deliver to Planning & Zoning for signatures, then record plat at the Register of Deeds; per county.
• Accounts Payable & Receivable, duties and maintenance.
• Summary: Administrative, clerical roles and tasks were performed; as well as design engineering using Auto CAD software. QuickBooks software, and Microsoft
• Office programs were part of daily tasks. Professional rapport with clients, planning and zoning representatives, and register of deeds representatives.
• Designed civil site plans using CAD and surveying data for accurate project development.
• Reviewed boundary, topographic, and construction survey information to support precise engineering decisions.
• Coordinated with survey crews to resolve field discrepancies and improve plan accuracy.
• Interpreted plats, deeds, and legal descriptions to guide subdivision and land development work.
• Updated engineering drawings based on field conditions, redlines, and municipal review comments.

• Responsible for 3 spinning frames, 3 doffing frames and minor maintenance on both. Had to keep up with production, Time management of production and quality assurance of product. Would krill my machines as needed, change tubes, etc…..
• I was a ring spinner I thoroughly enjoyed this job and the environment and the work pace.
• I started there on 1st shift for a few months I preferred working 1st as I was hired for. Then I was automatically automatically forced onto 3rd shift which I had never worked before and the position became incompatible I was unable to stay with the company I did stay for 2 months on 3rd. That is the only reason I am no longer employed with Gildan.
• Monitored spinning frames to maintain consistent yarn quality and production flow.
• Adjusted machine settings to meet yarn specifications and reduce defects.
• Replaced bobbins, flyers, and supplies to keep equipment operating efficiently.
• Cleaned spinning stations and removed lint buildup to support safe operations.
• Reported equipment malfunctions promptly to minimize downtime and production delays.
• Followed safety procedures and quality standards during routine spinning operations.
• Assisted team members with changeovers and material handling to support workflow.
• Replaced empty supplies with full packages to maintain production levels.
• Optimized machinery component alignment to meet specifications of each production run.
• Evaluated completed products to identify errors and verify conformance with production tolerances.

• Promptly and professionally communicated with client’s/customers to schedule vehicle services.
• Manufacturer recalls, recommended services, and service appointment reminders.
• Worked proficiently with 3 car manufacturer locations, and as a Cashier and
• Financier during the week and on one Saturday a month.
• Processed car purchases and service contracts
• Worked proficiently within 3 car manufacturer locations, and as a Cashier and
• Financier weekly and one Saturday a month.
• Cashier, Accounts Receivable and Accounts Payable. Running daily reports.
• Summary: Office, clerical tasks, customer support representative, and cashier duties for vehicle and services rendered. Client rapport and service-based industry in office setting.
• Answered inbound calls and routed customers to appropriate sales, service, or finance departments.
• Scheduled service appointments and confirmed availability with customers and technicians.
• Documented customer concerns accurately in dealership CRM and service records.
• Resolved billing and delivery questions while maintaining professional communication.
• Followed up on open requests to support timely issue resolution and customer satisfaction.
• Coordinated with service advisors and sales staff to relay updates and appointment changes.
• Processed customer information, warranty details, and repair order documentation.
• Maintained organized filing and communication logs for efficient dealership operations.

Auto Cad Recertification