Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Member of Phi Theta Kappa Beta
Timeline
Generic

Roxanne Knetter

Madison,WI

Summary

Dynamic sales associate with proven success at Walmart, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective product recommendations and exceptional communication skills. Adept at cash handling and inventory management, consistently exceeding sales targets while fostering a positive shopping environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Associate

Walmart
10.2014 - Current
  • Assisted customers in product selection to enhance shopping experience.
  • Maintained store cleanliness and organization to ensure a welcoming environment.
  • Operated point-of-sale systems accurately for efficient transactions.
  • Learned inventory management processes to support stock replenishment efforts.
  • Collaborated with team members to achieve sales goals and improve service delivery.
  • Engaged with customers to understand needs and provide tailored recommendations.
  • Supported promotional activities by setting up displays and signage effectively.
  • Adapted quickly to new products and promotions, ensuring up-to-date knowledge for customer assistance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier

Sam's Club
05.2000 - 05.2010
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Maintained organized and clean checkout area to enhance customer experience and operational efficiency.
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Resolved customer inquiries and complaints promptly, contributing to improved satisfaction ratings.
  • Collaborated with team members to optimize checkout workflow during peak hours, enhancing speed of service.
  • Monitored cash drawer for accuracy, preventing losses through diligent oversight and reporting discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Reduced processing errors by meticulously following transaction procedures.

Education

UW Madison
Madison, WI

Associate of Science - Liberal Arts And Sciences

Madison College
Madison, WI
05-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Verbal/written communication
  • Sales expertise
  • Product sales
  • POS system operation
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations
  • Sales training
  • Inventory tracking
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Display setup
  • Sales goals attainment
  • Order processing
  • Point of sale operation
  • Negotiation tactics
  • Fraud detection
  • Dispute mediation
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Merchandising
  • Excellent communication skills
  • Energetic self-starter
  • Calm demeanor
  • Contact follow-up
  • Positive and professional
  • Superb time management
  • Retail merchandising expertise

Accomplishments

  • Awarded “Employee of the Month” in 2013, 2014, 1997.
  • Supervised team of 12 staff members.

Certification

Photo Lab Training, Medical microbiology and immunology

Interests

  • Regularly practice mindfulness and meditation for overall wellness
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Backpacking
  • Reading
  • Volunteering at local animal shelters and rescue organizations
  • Learning new cooking techniques and expanding my culinary skills
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Volunteering at community kitchens and food-related charities
  • Passionate about balancing physical health with mental and emotional wellness
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Gardening
  • Cooking
  • Music
  • Watching Movies and TV Shows
  • I participate in low-impact exercises to strengthen core muscles
  • Getting involved in local advocacy groups to promote positive change in the community

Member of Phi Theta Kappa Beta

I organized events to help us reach our goals of helping the community. Helped tutor and mentor underprivileged students. I volunteered at St Marys and at UW Hospital. Helped out in the math lab tutoring fellow students.

Timeline

Sales Associate

Walmart
10.2014 - Current

Cashier

Sam's Club
05.2000 - 05.2010

UW Madison

Associate of Science - Liberal Arts And Sciences

Madison College

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