Summary
Overview
Work History
Skills
Timeline
Generic

Roxanne Kulhanek

4699 Downing Drive Pinckney,MI

Summary

Tenured, dedicated, and motivated professional with a strong background in Customer Service, Retail Store Operations, and Staff Development. Years of successful experience consulting on multifaceted promotional projects, streamlining internal processes to enhance productivity, and developing effective strategic plans to increase store revenues and profitability. Consistently recognized for outstanding contributions to the bottom line and solid reputation for meeting specified goals and objectives. Commended for organization, perseverance, efficiency, and priority management skills.

Overview

26
26
years of professional experience

Work History

Store Manager

DSW Designer Shoe Warehouse
01.2009 - Current
  • Managed high volume store in MI with 25+ employees and annual sales in excess of $6M
  • Trained staff members, promoted corporate initiatives, and emphasized superior guest services
  • Coordinated schedules for the sales team to help ensure optimal employee to customer ratios
  • Served as a member of the Field Diversity Council and helped idealize ways to increase participation in DE&I events through communication updates
  • Worked on Task Forces for Power of You Customer Service Model
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Retained store employees successfully in fast-paced environment through proactive communication and positive feedback.


Store Manager

Lane Bryant
01.2006 - 01.2009

Created strategic plans to improve business, improve profitability, and increase sales 22%

Trained, mentored, and supervised store managers throughout 3 locations with $6M in revenues

Reconciled accounts and audited daily sales, orders, inventory shipments, and transfer documents

Served as District Service Expert and traveled to multiple locations to ensure overall compliance with service model

Manager In Training

Kohls Department Store
01.1998 - 01.2006

Worked closely with Store Manager to coordinate daily operations in a store with over $30M in revenue

Conducted employee training for store with over 75 employees

Successfully cut costs, met established objectives, and increased sales for high-profit products

Manage over $15M in inventory, built planograms, and served as District Visual Expert

Skills

    Operational Management

    Sales & Marketing

    Customer Service

    Product Merchandising

    Strategic Planning

    Human Resources

    Retail Management

    Training & Team Building

    Project Coordination

    Budgeting & Cost Control

    Inventory Management

    Policies & Procedures

    Payroll Administration

    Event Coordination

    Employee Relations

    Leading & Motivating

    Shrink Reduction

    Process Improvement

Timeline

Store Manager

DSW Designer Shoe Warehouse
01.2009 - Current

Store Manager

Lane Bryant
01.2006 - 01.2009

Manager In Training

Kohls Department Store
01.1998 - 01.2006
Roxanne Kulhanek