Tenured, dedicated, and motivated professional with a strong background in Customer Service, Retail Store Operations, and Staff Development. Years of successful experience consulting on multifaceted promotional projects, streamlining internal processes to enhance productivity, and developing effective strategic plans to increase store revenues and profitability. Consistently recognized for outstanding contributions to the bottom line and solid reputation for meeting specified goals and objectives. Commended for organization, perseverance, efficiency, and priority management skills.
Created strategic plans to improve business, improve profitability, and increase sales 22%
Trained, mentored, and supervised store managers throughout 3 locations with $6M in revenues
Reconciled accounts and audited daily sales, orders, inventory shipments, and transfer documents
Served as District Service Expert and traveled to multiple locations to ensure overall compliance with service model
Worked closely with Store Manager to coordinate daily operations in a store with over $30M in revenue
Conducted employee training for store with over 75 employees
Successfully cut costs, met established objectives, and increased sales for high-profit products
Manage over $15M in inventory, built planograms, and served as District Visual Expert
Operational Management
Sales & Marketing
Customer Service
Product Merchandising
Strategic Planning
Human Resources
Retail Management
Training & Team Building
Project Coordination
Budgeting & Cost Control
Inventory Management
Policies & Procedures
Payroll Administration
Event Coordination
Employee Relations
Leading & Motivating
Shrink Reduction
Process Improvement