Roxanne Lapoint
Ponchatoula,LA
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Secretary
Ochsner Medical Center
New Orleans, LA
08.2020 - Current
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Scheduled meetings and sent invitations specifying time and location.
- Greeted visitors and directed to appropriate location or person.
- Provided administrative support to marketing team members, fostering timely project completion.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Delivered exceptional customer service through direct communication with leaders and team members.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Supervisor
Morrison
New Orleans, LA
01.2019 - 08.2020
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Directed and motivated team of four feeding a hospital of over 3,000 employees.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Conducted training needs assessments and provided ongoing training for staff.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and problems.
- Collaborated with program administrators in preparation of budget and development of program policy goals.
- Coached and mentored four staff members by offering constructive feedback and asking about long-term career growth goals.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Lead Supervisor/Office Administrative Assistant
Big Lots
Harahan , LA
09.2018 - 01.2019
- Enforced rules and procedures for accuracy, efficiency and safety.
- Communicated daily schedule and delegated work to employees.
- Monitored daily operations for quality and adherence to work order specifications.
- Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
- Documented timecard data, maintenance logs and production logs.
- Supervised the furniture department with over 30 employees.
- Trained new hires on company policies, procedures, and processes.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
Manager
rue21
Harahan , LA
11.2012 - 09.2018
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Oversaw personnel recruitment, performance and scheduling.
- Coordinated and launched grand openings for new stores and shut downs.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 68%.
- Led monthly district conference calls with all team members to update and align sales objectives.
Education
High School Diploma -
Lafayette High School
Lafayette, LA2009
Administration Assistant - General Studies
Stratford Career Institute
Vermont, ILSkills
- Process improvement
- Leadership
- Goal-oriented
- Issue and conflict resolution
- Mentoring and coaching
- Personnel management
- Complaint resolution
- Supervision
- Customer service
- Team building
- Communications
- Team management
- Planning and coordination
- Inventory management
- Organization
- Office Administration
- Meeting Coordination
- Supply Ordering
- Appointment Scheduling
- Calendar Management
Timeline
Secretary
Ochsner Medical Center
08.2020 - Current
Supervisor
Morrison
01.2019 - 08.2020
Lead Supervisor/Office Administrative Assistant
Big Lots
09.2018 - 01.2019
Manager
rue21
11.2012 - 09.2018
High School Diploma -
Lafayette High School
Administration Assistant - General Studies
Stratford Career Institute
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