Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxanne Lasprilla

Miami

Summary

Offering solid foundation in human resources principles and keen interest in learning and development within this field. Brings ability to grasp HR concepts quickly, and demonstrates competency in communication and organizational skills. Ready to use and develop talents in employee relations and conflict resolution in Human Resources Executive role.

Overview

13
13
years of professional experience

Work History

Human Resources

Lowes Home Improvment
01.2024 - Current
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Supported human resources functions by coordinating interview schedules and maintaining confidential employee files.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Coordinated and administered employee health insurance and retirement plans.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.

Mortgage Loan Officer

Trust Mortgage Lending Corp
01.2021 - 06.2024


  • Processed and closed loans efficiently, ensuring all required documentation was obtained in a timely manner.
  • Provided exceptional customer service throughout the entire loan origination process, earning repeat business from satisfied clients.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
  • Developed and implemented marketing campaigns to generate new business opportunities.

General Manager

Dade Limousines
01.2017 - 01.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Resolved transportation scheduling conflicts
  • Created and organized employee schedules
  • Scheduled monthly maintenance for vehicles
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Mortgage Loan Processor

Trust Mortgage Lending Corp
01.2016 - 01.2017
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Executed loan origination process, including ordering credit reports, appraisals, and preliminary title reports
  • Researched insurance information and flood certificates
  • Clerical tasks, including answering incoming calls, sorting mail and sending correspondence

Administrative Assistant

NC Marketing
01.2013 - 01.2016
  • Supported company leaders by managing budgets, scheduling appointments and organizing itineraries
  • Improved customer service by listening to customer feedback and prioritizing long-term business goals
  • Received and routed business correspondence to correct staff member
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
  • Answered and routed multi-line calls to appropriate staff; greeted public, proofreading and filing, sort and handle incoming and outgoing mail

Education

Mortgage Loan Originator License - Real Estate

Gold Coast Schools
Miami
01-2022

No Degree - Business Administration

Miami Dade College
Miami, FL
01-2016

High School Diploma -

Miami Southridge Senior Highschool
Miami
06-2014

Skills

  • Recruiting
  • Employee relations
  • Onboarding and orientation
  • Benefits administration
  • Confidential document control
  • Event planning
  • Contract negotiation
  • Administrative skills
  • Employee scheduling
  • Relationship management
  • Travel arrangements
  • Client relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Human Resources

Lowes Home Improvment
01.2024 - Current

Mortgage Loan Officer

Trust Mortgage Lending Corp
01.2021 - 06.2024

General Manager

Dade Limousines
01.2017 - 01.2021

Mortgage Loan Processor

Trust Mortgage Lending Corp
01.2016 - 01.2017

Administrative Assistant

NC Marketing
01.2013 - 01.2016

Mortgage Loan Originator License - Real Estate

Gold Coast Schools

No Degree - Business Administration

Miami Dade College

High School Diploma -

Miami Southridge Senior Highschool

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