Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Roxanne Lawrence

Flossmoor,IL

Summary

Dedicated ice skating instructor and front desk worker with strong skills in child care and safety compliance, along with experience as a licensed CNA. Committed to enhancing student experiences through effective lesson planning and collaboration with team members.

Overview

2
2
years of professional experience

Work History

Ice Skating Instructor

Home-Flossmoor Ice Arena
Flossmoor, Illinois
02.2023 - Current
  • Instructing children from the ages of four to seventeen, monitoring their safety, and progress to ensure success. Most of my experience is with toddlers to children in elementary school.
  • Provide customer service to guardians and customers in a courteous manner to explain curriculums, scheduling, and personalized information to ensure their child's success.
  • Collaboration with other instructors to improve teaching methods and strategies.
  • Training new instructors on best practices for lesson delivery and student interaction.
  • Instructing participants in skating skills, techniques, and codes of conduct.

Front Desk Worker

Homewood-Flossmoor Ice Arena
Flossmoor, Illinois
02.2023 - Current
  • Answer incoming calls from guests inquiring about programs and upcoming events, providing in-depth information on arena programs, services, and safety guidelines to customers effectively.
  • Organizing paperwork related to guest accounts, such as registration cards and incident reports.
  • Processed ticket sales and rentals for ice skating sessions and events.
  • Collaborated with coworkers to enhance the customer experience at the facility.
  • Maintained the cleanliness and organization of the rink.

Certified Nursing Assistant

Northwestern Memorial Hospital
Chicago, Illinois
05.2024 - 09.2024
  • Assisted and assessed flight risk and SI patients to ensure their safety.
  • Monitored patient vital signs, ADLs, mobility, and medical equipment to ensure that patients are well taken care of and comfortable during their stay.
  • Cleaned and sanitized patient rooms following established protocols.
  • Observed and reported unusual symptoms, both physical and emotional, and obtained necessary care for medical concerns

Education

Certified Nursing Assistant Program -

Prairie State College
Chicago Heights, IL
02-2024

High School Diploma -

Homewood-Flossmoor High School
Flossmoor, IL
04-2024

Early Childhood Education - Currently Enrolled

Prairie State College
Chicago Heights, IL

Skills

  • First Aid/CPR/AED Trained
  • Child care proficiency
  • Lesson planning
  • Customer service
  • Group management / Team collaboration
  • Safety compliance
  • Student progress monitoring
  • Conflict resolution
  • Training new staff
  • Effective communication
  • Adaptability
  • Time management

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Certified Nursing Assistant

Northwestern Memorial Hospital
05.2024 - 09.2024

Ice Skating Instructor

Home-Flossmoor Ice Arena
02.2023 - Current

Front Desk Worker

Homewood-Flossmoor Ice Arena
02.2023 - Current

Certified Nursing Assistant Program -

Prairie State College

High School Diploma -

Homewood-Flossmoor High School

Early Childhood Education - Currently Enrolled

Prairie State College

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