Roxanne Laza
Katy,TX
Summary
Outgoing and friendly with strong drive to succeed. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Library Aide
Betty and Jean Schmalz Elementary
Houston, TX
07.2023 - Current
- Assisted patrons with locating materials in the library's catalog system.
- Printed IDs for students and staff.
- Organized books, periodicals, and other materials on shelves according to established procedures.
- Performed basic troubleshooting of equipment malfunctions such as printer jams or computer crashes.
- Created displays promoting various collections within the library for special events or holidays.
- Assisted students and teachers with technology issues.
PSE Clerk
US Postal Service
Baytown, TX
01.2021 - 08.2021
- Recommended and sold services such as insurance and tracking.
- Drove retail sales by promoting and selling stamps, envelopes and money orders.
- Set goals and operating procedures that maximized employee effectiveness.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Operated mail processing equipment and manually sorted mail.
E5 Culinary Specialist
United States Coast Guard
Galveston, TX
04.2010 - 12.2020
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Kept inventory levels optimized and supplies organized for forecasted demands.
- Filed records to keep system efficient and information organized.
- Ordered, organized, and rotated supplies.
- Stored food in full compliance with food safety policies and procedures Prepared special orders following prescribed diets with correct ingredients.
- Checked stock deliveries for safety, quality and quantity.
- Developed nutritious menus and ordered variety of healthy food to change up menu offerings.
- Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Supervised kitchen staff individuals, delivering on-the-fly training and mentoring to improve skills.
- Monitored quality, presentation and quantities of plated food across line.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Head Cashier
The Home Depot
, TX
08.2007 - 04.2010
- Assisted cashiers in balancing cash tills at close of shift.
- Cultivated pleasant and cooperative work environment for cashiers.
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.
- Solved complaints by customers and issued credits for returned merchandise.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Increased sales of target items by employing excellent upselling and communication skills.
- Engaged customers and built connections using a positive, upbeat attitude.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Met targets consistently by working hard and with strong attention to detail.
- Consulted with customers to understand desires and suggest best products to meet needs.
Education
Associate of Science - Business
Lee College
Baytown, TX12.2022
Servsafe Certification -
National Restaurant Association
12.2019
Certification - Culinary Specialist
Coast Guard Training Center
Petaluma, CA09.2010
Certificate , Early Child Development -
The Victoria College
05.2006
High School Diploma - General
Bloomington High School
05.2003
Skills
- Hard worker
- Fast learner
- Team player dependable
- Honest able to adapt well to changes
- Attention to detail
- Communication skills
- Dependable
- Inventory
- Follows policies
- Purchasing
- Quality assurance
- Safety conscious
- Team player
- Service-oriented
- Customer Service
- Good Work Ethic
- Problem Solving
- Relationship Building
Achievements / Activities
- PALS (Peer Assistance and Leadership) / Bloomington High School
- United Campus Ministry / Victoria College
- Member Rotaract Club / Lee College
- Inducted into Alpha Beta Gamma Business Honor Society April 2023
- Member Business Student Association / University of Houston - Victoria
- Member Multicultural Advisory Council / University of Houston - Victoria
- Member Christians on Campus / University of Houston - Victoria
Timeline
Library Aide
Betty and Jean Schmalz Elementary
07.2023 - Current
PSE Clerk
US Postal Service
01.2021 - 08.2021
E5 Culinary Specialist
United States Coast Guard
04.2010 - 12.2020
Head Cashier
The Home Depot
08.2007 - 04.2010
Associate of Science - Business
Lee College
Servsafe Certification -
National Restaurant Association
Certification - Culinary Specialist
Coast Guard Training Center
Certificate , Early Child Development -
The Victoria College
High School Diploma - General
Bloomington High School
Similar Profiles
Rocio LazcanoRocio Lazcano
Bilingual Academic Support Teacher Team Leader at Jean & Betty Schmalz ElementaryBilingual Academic Support Teacher Team Leader at Jean & Betty Schmalz Elementary
Ursula KrikelasUrsula Krikelas
In Home Caregiver at Betty Jean LanierIn Home Caregiver at Betty Jean Lanier
Alicia StewartAlicia Stewart
Front Office Manager at Betty Jean Kerr People's HealthcareFront Office Manager at Betty Jean Kerr People's Healthcare