Roxanne Laza
Katy,TX
Summary
Outgoing and friendly with strong drive to succeed. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Library Aide
Betty and Jean Schmalz Elementary
Houston , TX
2023.07 - Current
- Assisted patrons with locating materials in the library's catalog system.
- Printed IDs for students and staff.
- Organized books, periodicals, and other materials on shelves according to established procedures.
- Performed basic troubleshooting of equipment malfunctions such as printer jams or computer crashes.
- Created displays promoting various collections within the library for special events or holidays.
- Assisted students and teachers with technology issues.
PSE Clerk
US Postal Service
Baytown , TX
2021.01 - 2021.08
- Recommended and sold services such as insurance and tracking.
- Drove retail sales by promoting and selling stamps, envelopes and money orders.
- Set goals and operating procedures that maximized employee effectiveness.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Operated mail processing equipment and manually sorted mail.
E5 Culinary Specialist
United States Coast Guard
Galveston , TX
2010.04 - 2020.12
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Kept inventory levels optimized and supplies organized for forecasted demands.
- Filed records to keep system efficient and information organized.
- Ordered, organized, and rotated supplies.
- Stored food in full compliance with food safety policies and procedures Prepared special orders following prescribed diets with correct ingredients.
- Checked stock deliveries for safety, quality and quantity.
- Developed nutritious menus and ordered variety of healthy food to change up menu offerings.
- Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Supervised kitchen staff individuals, delivering on-the-fly training and mentoring to improve skills.
- Monitored quality, presentation and quantities of plated food across line.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Head Cashier
The Home Depot
, TX
2007.08 - 2010.04
- Assisted cashiers in balancing cash tills at close of shift.
- Cultivated pleasant and cooperative work environment for cashiers.
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.
- Solved complaints by customers and issued credits for returned merchandise.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Increased sales of target items by employing excellent upselling and communication skills.
- Engaged customers and built connections using a positive, upbeat attitude.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Met targets consistently by working hard and with strong attention to detail.
- Consulted with customers to understand desires and suggest best products to meet needs.
Education
Associate of Science - Business
Lee College
Baytown, TX12.2022
Servsafe Certification -
National Restaurant Association
12.2019
Certification - Culinary Specialist
Coast Guard Training Center
Petaluma, CA09.2010
Certificate , Early Child Development -
The Victoria College
05.2006
High School Diploma - General
Bloomington High School
05.2003
Skills
- Hard worker
- Fast learner
- Team player dependable
- Honest able to adapt well to changes
- Attention to detail
- Communication skills
- Dependable
- Inventory
- Follows policies
- Purchasing
- Quality assurance
- Safety conscious
- Team player
- Service-oriented
- Customer Service
- Good Work Ethic
- Problem Solving
- Relationship Building
Achievements / Activities
- PALS (Peer Assistance and Leadership) / Bloomington High School
- United Campus Ministry / Victoria College
- Member Rotaract Club / Lee College
- Inducted into Alpha Beta Gamma Business Honor Society April 2023
- Member Business Student Association / University of Houston - Victoria
- Member Multicultural Advisory Council / University of Houston - Victoria
- Member Christians on Campus / University of Houston - Victoria
Timeline
Library Aide
Betty and Jean Schmalz Elementary
2023.07 - Current
PSE Clerk
US Postal Service
2021.01 - 2021.08
E5 Culinary Specialist
United States Coast Guard
2010.04 - 2020.12
Head Cashier
The Home Depot
2007.08 - 2010.04
Associate of Science - Business
Lee College
Servsafe Certification -
National Restaurant Association
Certification - Culinary Specialist
Coast Guard Training Center
Certificate , Early Child Development -
The Victoria College
High School Diploma - General
Bloomington High School
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