ROXANNE LOPEZ

Work History

Cafeteria Manager

VVS Canteen

Worthington, MN

04.2025 - Current

Company Overview: Contracted by JBS. The cafeteria is at the JBS Pork plant.
Oversee the day to day operations of the cafeteria.
Preside over food service employees, including cooks, food preparation, cashiers, and other employees.
The unit has approximately 14 full time employees.
The unit serves 2200+ guests daily.
Responsible for Cash Controls, Finance Audits, Deposits and Cashier Audits.
Responsible for weekly scheduling to meet labor guidelines and weekly payroll using KRONOS.
Responsible for Food and Safety audits.
Assure great customer service is given to all guests, by all employees.
Ensure Food Safety and Safety standards are being adhered to at all times.
Do monthly training on Safety and Food Safety.
Perform employee orientation on a monthly basis for all new hires.
Food Orders and Food Inventory.
Responsible for all aspects of the business.
Stepped in and cooked as needed. Used a rotating menu and 2 options I could chose.
Contracted by JBS. The cafeteria is at the JBS Pork plant.

General Cleaning Technician

Intek

Brookings, SD

08.2024 - 04.2025

Basic cleaning of the dormitories on campus.
Deep cleaning required of bathrooms, kitchens, main area.
Emptied trash daily.
Vacuumed, dusted, kept windows clean. Did what was needed for a dorm that was as clean and comfortable as home.
Worked independently and used time efficiently.
On occasion would work on special projects.
Communicated in a positive way with staff and students in the dormitory.

Retail Manager IIi

Sodexo

Brookings, SD

08.2022 - 07.2024

Oversaw all retail accounts on Campus(Starbucks, Chick-fil-A, Qdoba, Mein Bowl, Dairy Bar and all Sodexo outlets).
Directs daily operations of food service operations to ensure employees have appropriate resources to perform their jobs and meet goals.
Establish a safe working environment while insuring continued compliance with all health and safety policies.
Use of On-Line Food Management tools.
Submits, verifies and approves all invoices in a timely manner.
Prepared employee schedules and payroll, using KRONOS, to optimize labor costs while continuing to assure excellent customer service.
Stepped in and cooked or assisted in kitchen as needed.
Manages cash handling protocols and controls procedures to Sodexo policies.
Handles all employee payroll through KRONOS.
Catering events ranging from 5 guests to 200+ guests. Football Concessions, 21,000+.
Catering events, many high end events.
Maintains client relationships and client satisfaction for food quality and customer service.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Answered questions about store policies and addressed customer concerns.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Trained and developed new employees for ease of transition into team.

Kitchen Manager

Job Corp MTC

Clearfield, UT

Oversee the day to day operations of the cafeteria.
Preside over food service employees, including cooks, food preparation, cashiers, and other employees.
The unit has approximately 20 full time employees.
The unit serves 645+ guests and staff daily.
Responsible for Cash Controls, Finance Audits, Deposits and Cashier Audits.
Responsible for weekly scheduling to meet labor guidelines and weekly payroll using KRONOS.
Responsible for Food and Safety audits.
Assure great customer service is given to all guests, by all employees.
Ensure Food Safety and Safety standards are being adhered to at all times.
Do monthly training on Safety and Food Safety.
Perform employee orientation on a monthly basis for all new hires.
Food Orders and Food Inventory.
Responsible for all aspects of the business.
Cooked as needed.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Operations Manager II

Sodexo

West Valley City, UT

01.2018 - 08.2021

Moved with Sodexo many times throughout the years.
Oversee the day to day operations of the cafeteria.
Preside over food service employees, including cooks, food preparation, cashiers, and other employees.
The unit has approximately 30 full time employees.
The unit serves 2200+ guests daily.
Stepped in for cook, deli or grill cook as needed.
Responsible for Cash Controls, Finance Audits, Deposits and Cashier Audits.
Responsible for weekly scheduling to meet labor guidelines and weekly payroll using KRONOS.
Work at other area units as needed when management is out.
Responsible for Food and Safety audits.
Assure great customer service is given to all guests, by all employees.
Ensure Food Safety and Safety standards are being adhered to at all times.
Do monthly training on Safety and Food Safety.
Perform employee orientation on a monthly basis for all new hires.
Food Orders and Food Inventory.
Responsible for all aspects of the business when Area General Manager is out.

Interim General Manager

Sodexo

San Diego, CA

10.2017 - 01.2018

Performed General Manager's duties while she was on FMLA.
Oversaw the day to day operations of the Delta Sky Club Lounge.

Retail Manager II

Sodexo

Valley Hospital Las Vegas, NV

05.2017 - 10.2017

Managed Cafeteria, Doctors Lounge and Catering.
Directs daily operations of food service operations to ensure employees have appropriate resources to perform their jobs and meet goals.
Account has 40 union employees.
Establish a safe working environment while insuring continued compliance with all health and safety policies.
Use of On-Line Food Management tools - Market Connection, UFS and HALO.
Submits, verifies and approves all invoices in a timely manner.
Prepared employee schedules and payroll, using KRONOS, to optimize labor costs while continuing to assure excellent customer service.
Stepped in and cooked or assisted in kitchen as needed.
Manages cash handling protocols and controls procedures to Sodexo policies.
Handles all employee payroll through KRONOS.
Catering events ranging from 5 guests to 200+ guests.
Maintains client relationships and client satisfaction for food quality and customer service.

Operations Manager II

Sodexo - Government Services

Twentynine Palms, CA

05.2012 - 05.2017

Responsible for managing multi-functional food service areas. Feed 2000+ daily.
Mess Hall has 40+ union employees assigned.
Oversee and help on all large quantity food prep and cooking. Ensure all recipes are being adhered to.
Responsible for Mess Hall set-up of all major functions - Marine Corp Birthday, Navy Birthday, Chef of the Quarter and holidays.
Responsible for Cash Control, COMRAT Worksheets and Meal Verification Sheets.
Food Orders and Inventory, assure weekly plate cost was met.
Assure all Food Safety and Safety Standards are followed.
Maintain customer satisfaction (5Star) and public relations, including the client.
In GM's absence took over responsibility and tasks of GM.

Location Manager

Aramark

Las Vegas, NV

08.2010 - 05.2012

Manage daily operations of the Einstein Bros Bagels, FUEL and convenience store items @UNLV.
Assure budget is adhered to. Assure Food Cost, Labor Cost and Controllables were met.
Assure all Food safety and Safety Standards were followed.
Responsible for daily, weekly and monthly safety audits.
Responsible for food orders and inventory for the three concepts.
Performed weekly inventory using Prima.
Prepared employee schedules to optimize labor costs while continuing to assure excellent customer service.
Developed and facilitated training programs addressing quality control, and customer service.

Retail Manager II

Sodexo

Las Vegas, NV

07.2007 - 08.2010

Managed daily operations of the Pizza Hut Express, Burger King Express and a convenience store on the highly acclaimed UNLV Campus.
Screen, hire and train all team members with 2 supervisors and a staff of up to 20 full and part time employees.
Prepared employee schedules and payroll, using Labor Management, to optimize labor costs while continuing to assure excellent customer service.
Prepared and monitored annual budget, consistently met or exceeded budgeted goals.
Assured inventory levels were maintained with guidelines established by Sodexo, the franchiser and the client; placed all food and beverage orders.
Monitored the P & L Statement with specific attention paid to food and labor costs.
Assured compliance with all State and local regulations; met or exceeded all levels of quality control and insured all standards for employee safety were met.
Monthly Safety and Food Safety Audits.
Developed and facilitated training programs addressing quality control and superior customer service, emphasizing timely service-exceeded all goals.

Restaurant General Manager

Pizza Hut, INC.

Las Vegas, NV

02.1996 - 07.2007

Managed units in San Diego, Denver, and Las Vegas with annual volumes to 1+ million.
Directed all aspects, including pizza delivery, dine-in, drive thru and carry out.
Maintained complete P & L responsibilities; controlled food and labor costs; developed an understanding of the P & L statement.
Recruited, hired, trained and evaluated all employees- typically an Assistant manager, 2 Supervisors and 15 + hourly employees.
Presented weekly orientation program to all new Pizza Hut employees in a 30+ store region.
Prepared employee schedules to optimize labor costs while continuing to assure excellent customer service.
Catering events.
Followed all Safety and Health Regulations and Policies.
Shift/Assistant Manager (1996-1999). Promoted to General Manager for hard work, dedication and strong management skills.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Summary

Overview

Work History

Cafeteria Manager

General Cleaning Technician

Retail Manager IIi

Kitchen Manager

Operations Manager II

Interim General Manager

Retail Manager II

Operations Manager II

Location Manager

Retail Manager II

Restaurant General Manager

Skills

Timeline

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