ROXANNE LEYVA
Laveen,AZ
Summary
Executive Housekeeping Manager with a proven track record at Courtyard by Marriott, enhancing operational efficiency and elevating service standards through expert scheduling and quality assurance. Skilled in staff training and development, demonstrating strong leadership and a keen focus on customer satisfaction. Achieved significant improvements in room inspection scores and employee Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Highly skilled in managing housekeeping operations, ensuring cleanliness standards and enhancing guest satisfaction. Possess robust skills in staff training, budget management, and inventory control. Known for implementing effective housekeeping protocols and spearheading quality improvement initiatives. Strong interpersonal skills foster positive relationships with staff and guests alike.
Overview
8
8
years of professional experience
Work History
EXECUTIVE HOUSEKEEPING MANAGER
Courtyard by Marriott
Mesa, AZ
10.2022 - Current
- Created schedules for staff to ensure adequate coverage at all times.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Trained and supervised a team of 10+ housekeepers in proper cleaning techniques and safety regulations.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
Executive Housekeeping Manager
Residence Inn Marriott
GILBERT, AZ
01.2020 - 10.2022
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Developed strategies to increase efficiency while reducing costs within the department.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Created schedules for staff to ensure adequate coverage at all times.
- Monitored budget spending for the housekeeping department.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Investigated customer complaints regarding cleanliness or service issues.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Coordinated with vendors regarding maintenance contracts and service agreements.
Executive Housekeeping Manager
Hyatt Place
CHANDLER, AZ
07.2019 - 01.2020
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Developed strategies to increase efficiency while reducing costs within the department.
- Created schedules for staff to ensure adequate coverage at all times.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Coordinated with vendors regarding maintenance contracts and service agreements.
- Investigated customer complaints regarding cleanliness or service issues.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Resolved conflicts between employees in a timely manner following company policies.
- Provided guidance and assistance to staff during peak periods or when needed.
- Advised management on best practices for maintaining a safe work environment.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
Executive Housekeeping Manager
Springhill Suites By Marriott
TEMPE, AZ
09.2016 - 07.2019
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Explained goals and expectations required of trainees.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Reported damage or theft of hotel property to management.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
Education
High School Diploma -
CARL HAYDEN HIGH SCHOOL
Phoenix, AZ05-1990
Skills
- Task delegation
- Housekeeping
- Scheduling proficiency
- Budgeting expertise
- Staff training and development
- Quality assurance
- Recruiting and interviewing
- Employee engagement
- Customer service focus
- Strong leadership
- Room inspection
- Staff scheduling
Languages
Spanish
Limited
Timeline
EXECUTIVE HOUSEKEEPING MANAGER
Courtyard by Marriott
10.2022 - Current
Executive Housekeeping Manager
Residence Inn Marriott
01.2020 - 10.2022
Executive Housekeeping Manager
Hyatt Place
07.2019 - 01.2020
Executive Housekeeping Manager
Springhill Suites By Marriott
09.2016 - 07.2019
High School Diploma -
CARL HAYDEN HIGH SCHOOL
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