Roxanne Lorenzana
Los Banos,CA
Summary
Dynamic and results-oriented professional with extensive experience at Walmart and Chevron, excelling in warehouse operations and team collaboration. Demonstrated ability to enhance customer satisfaction and streamline processes, leveraging skills in forklift operation and problem-solving. Proven track record of fostering positive work environments and achieving significant efficiency improvements.
Overview
29
29
years of professional experience
Work History
Inbound Receiver
Grainger Distribution Center
07.2017 - Current
- Optimized space utilization within the warehouse by efficiently organizing received items based on size, weight, and category requirements.
Filler Operator, Forklift Driver
Liberty Packing
03.2013 - 10.2015
- Contributed to a reduction in downtime by promptly identifying and reporting equipment malfunctions to maintenance personnel.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Retail Department Manager
Walmart
01.2011 - 12.2012
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
Sales Associate
Walmart
06.2008 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
Chevron
08.1995 - 12.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
GED -
Madera Adult School
Madera, CASkills
- Forklift Operation
- Pallet Jack Handling
- Warehouse Operations
- Teamwork and Cooperation
- Warehouse Safety
- Warehouse Software Systems
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Handheld Scanners
- Damage Identification and Reporting
Timeline
Inbound Receiver
Grainger Distribution Center
07.2017 - Current
Filler Operator, Forklift Driver
Liberty Packing
03.2013 - 10.2015
Retail Department Manager
Walmart
01.2011 - 12.2012
Sales Associate
Walmart
06.2008 - 01.2011
Assistant Manager
Chevron
08.1995 - 12.2007
GED -
Madera Adult School
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