ROXANNE MAGEE
Whitehall,PA
Summary
Experienced administrative professional with over 15 years of progressive responsibility in customer service, dental office management, and healthcare administration. Proven ability to lead teams, coordinate complex schedules, and deliver excellent patient experiences. Skilled in EMR systems, insurance billing, credentialing, and HIPAA compliance. Dedicated, personable, and results-oriented.
Overview
18
18
years of professional experience
Work History
Door Administrator / Customer Service Representative
Tracy Becker Construction
12.2023 - 01.2025
- - Managed schedules for five installation crews across nine Home Depot locations.
- - Served as the main liaison between customers, installers, and Millwork departments.
- - Handled end-to-end process of door installations, from approval to final documentation.
Office Manager
Apple Valley Dental & Braces
04.2022 - 06.2024
- - Directed daily operations to ensure efficient and high-quality patient care.
- - Supervised and mentored staff, handled HR functions including evaluations and time-off approvals.
- - Coordinated patient appointments, insurance processes, and compliance with HIPAA standards.
- - Maintained patient records and generated performance reports.
Patient Care Advocate (Remote)
Cigna Express Scripts
08.2021 - 03.2022
- - Handled high-volume customer service inquiries related to pharmacy benefits.
- - Resolved issues efficiently while maintaining regulatory and privacy standards.
- - Used internal systems to log, research, and escalate member issues as needed.
Office Manager
Sunwest Dental Center (Gen4Dental)
09.2020 - 08.2021
- - Led front-office operations, managed schedules, and ensured regulatory compliance.
- - Delivered consistent patient support and care coordination.
- - Oversaw employee development, managed referrals, and resolved patient concerns.
Patient Coordinator
Tempe Smiles Family Dental (Gen4Dental)
04.2019 - 08.2020
- - Scheduled appointments, prepared paperwork, and handled patient check-outs.
- - Maintained confidentiality and compliance with HIPAA standards.
- - Communicated with patients about treatment plans and scheduling needs.
Front/Back Office Assistant
Val Vista Dental and Orthodontics
12.2018 - 04.2019
- - Managed front-desk duties and assisted chair-side during procedures.
- - Handled insurance verifications, charting, and sterilization protocols.
Door Administrator / CSR
Tracy Becker Construction
06.2016 - 07.2018
- - Oversaw door installations for 15 Home Depot stores in Western PA.
- - Coordinated with install crews and handled all documentation and support.
In-Home Care Provider (Self-Employed)
Luther Crest Senior Living
02.2014 - 11.2015
- - Provided daily care, medication administration, and appointment coordination for senior client.
- - Maintained accurate daily logs and supported client well-being in a senior living environment.
Education
General Studies Diploma -
Palmdale High School
06.2005
Skills
- - Office Management & Administration
- - Patient Relations & Customer Service
- - Team Leadership & Staff Training
- - Insurance Verification & Billing
- - Credentialing & Regulatory Compliance
- - Practice Management Systems (Dentrix, EMR)
- - Scheduling & Calendar Management
- - HIPAA Compliance
- - Problem Solving & Critical Thinking
- - Time Management & Multitasking
Quote
Ask and it will be given to you; search, and you will find; knock and the door will be opened for you.
Jesus
Languages
English
Native or Bilingual
Software
Dentrix
Basic Computer Skills
Google Workspace
Microsoft Office Suites
Windows
MacOS
Timeline
Door Administrator / Customer Service Representative
Tracy Becker Construction
12.2023 - 01.2025
Office Manager
Apple Valley Dental & Braces
04.2022 - 06.2024
Patient Care Advocate (Remote)
Cigna Express Scripts
08.2021 - 03.2022
Office Manager
Sunwest Dental Center (Gen4Dental)
09.2020 - 08.2021
Patient Coordinator
Tempe Smiles Family Dental (Gen4Dental)
04.2019 - 08.2020
Front/Back Office Assistant
Val Vista Dental and Orthodontics
12.2018 - 04.2019
Door Administrator / CSR
Tracy Becker Construction
06.2016 - 07.2018
In-Home Care Provider (Self-Employed)
Luther Crest Senior Living
02.2014 - 11.2015
General Studies Diploma -
Palmdale High School
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