Roxanne Martinez

• Driven hardworking individual that takes pride in accomplishments while always striving to do more and be more. Enjoy helping others with the purpose in mind to develop deep personal connections to the community while educating my peers and helping them better themselves.
• Proven Leadership: Over a decade of successful leadership in collision center management, demonstrating the ability to lead, motivate, and develop high-performing teams to achieve operational excellence and customer satisfaction.
• Strategic Planning: Adept at formulating and implementing strategic plans to optimize workflow, reduce turnaround times, and enhance overall productivity in collision repair processes, resulting in increased efficiency and profitability.
• Technical Expertise: Comprehensive knowledge of automotive repair procedures, industry standards, and emerging technologies, ensuring a deep understanding of the collision repair process and enabling effective decision-making and problem-solving.
• Quality Assurance: Track record of implementing rigorous quality control measures to uphold the highest standards of workmanship, safety, and compliance with industry regulations, resulting in consistently superior repair outcomes and customer satisfaction.
• Client Relations: Proven ability to build and maintain strong relationships with clients, insurance providers, and vendors, fostering a positive reputation for the collision center. Skilled in addressing customer concerns, negotiating agreements, and ensuring a smooth and transparent communication process throughout the repair lifecycle.
• Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

• Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

• Bolted-on Part Replacements
• Detailing
• Fundamentals of Collision Repair
• Mechanical System Analysis
• Vehicle ID, Estimating & Terminology
• Corrosion Protection
• Frontal Impact Analysis
• HAZMAT, Personal/Refinish Safety
• Side, Rear, Glass Impact Analysis

• 3M Plastics Certification
• Chief Automotive Certification
• I-CAR Welding Qualification - Aluminum
• I-CAR Welding Qualification - Steel
• DuPont Credential
• Dan-Am/SATA Technical Training Certificate
• EPA 609

• Directors Honors List
• SOC - Exterior Panel Repair I

• Harlandale ISD CTE advisory board Judson ISD CTE advisory board WOCC
• Ride for Autism
• Skills USA

Icar Platinum certified