Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
References
Timeline
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ROXANNE MCCARTHY

Fontana,CA

Summary

Dynamic Store Manager with a proven track record at Burlington and Toys R Us, excelling in team development and operational excellence. Skilled in omni-channel management and outstanding communication, transforming underperforming stores into top-ranked locations, improving merchandising standards, sales and shortage numbers. Passionate about fostering a positive work culture and driving results.

Overview

2026
2026
years of professional experience

Work History

STORE MANAGER

Burlington
04.2018 - Current
  • Assisted in the training and merchandising of 15 GO throughout the region.
  • Addressed employee issues, performed corrective actions and terminated employment when necessary.
  • Embraced company Core Values and fostered a culture that reflects these beliefs
  • Developed the team so that the bench was accessible for internal promotions.
  • Created a team that is well-versed in processes, and our location is now a training location.
  • District/Regional trainer for Store Managers/OSMs, and supervisors..
  • Held weekly meetings to plan and strategize the implementation of company initiatives.
  • Created effective schedules that meet the daily and weekly needs of the business.
  • Assisted with the success of several new store openings.
  • Oversees the district throughout the fiscal year.
  • Focused team on creating and enhancing a great customer experience
  • Managed payroll and scheduling for 60-230 associates.

STORE MANAGER

Toys R Us
Corona, CA
06.2017 - 04.2018
  • Oversees a staff of 50 (Team Members out of season) to 110 (In Season)
  • Provides and promotes guidance and direction to the store team in the areas of: Customer Service merchandising, inventory, safety, loss prevention, cash and expense control so that the store will operate effectively and be profitable
  • Responsible for creating a culture that promotes a positive working environment
  • Manages the financial performance of the business, including sales, profitability, and key metrics
  • Ensures that all initiatives are rolled out and completed in a timely manner and in line with SOP
  • Coaches and develops Assistant Managers, supervisors and other staff members thru feedback, training, and praise
  • Utilizes company succession planning to develop a talent back fill
  • Holds a Captainship with in the district- Discusses ideas to becoming high performers
  • Provides leadership, develops and maintains, a high performing team that executes a highly efficient operationally sound store
  • Ensures that team is meeting daily KPI - Credits, Sales, Bay Accuracy, Omni-Ship from store and In-Store Pick Ups
  • Managed inventory accuracy and inventory adjustment approvals
  • Communicates and networks with other stores, districts, and regional personnel
  • Work in stores with broken processes and low preforming metrics and flipped it into high performing store, ranked at the top of the Region (192 stores) within a year
  • (Began at #187- Left the store ranking #7)

STORE MANAGER

Toys'R'Us
, CA
  • Responsible for the growth and development of supervisors and team members- Team Building
  • In charge of all Operational processes from the front end to the back stock room
  • Executing a consistent truck offload as well as maintaining a full stocked floor
  • Actively participates in recruiting and orientation of all team members
  • Cash handling- opening and closing procedures
  • Responsible for driving operational excellence thru KPIs- Credits
  • Rewards, Square trades, loyalty enrollments, and back room metrics- Inventory accuracy and in stocks
  • Merchandising of the store such as the planning and execution of store Resets and all company initiatives
  • Managing payroll and creating a schedule that will support the needs of the business
  • As well as deal with on a day to day basis
  • I have also assisted in several Store opening, from ground up fixturing and merchandising of the store
  • Core Strengths are Problem Solving and Drive for Results

Education

HIGH SCHOOL DIPLOMA -

A.B. Miller High School
Fontana, CA
01.1995

California State University
San Bernardino, CA

Skills

  • Outstanding communication skills, organized
  • Store operations time management
  • Team-oriented, excellent multi-tasker
  • Detail oriented
  • Experienced in omni-channel management
  • District/Regional trainer

Accomplishments

  • Burlington CEO Excellence awards 2020 and 2023

Awards

Burlington Spotlight Award winner 2021, Burlington "You Make the Difference" for Store Managers 2021

References

References available upon request.

Timeline

STORE MANAGER

Burlington
04.2018 - Current

STORE MANAGER

Toys R Us
06.2017 - 04.2018

STORE MANAGER

Toys'R'Us

HIGH SCHOOL DIPLOMA -

A.B. Miller High School

California State University

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