Roxanne Mendez
Mesquite,TX
Summary
Bilingual Lead Certified Medical Front and back Office Assistant with more than 10+ years experience in Pain Management and Family Practice. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care. Hardworking and passionate, ready to help the team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front and Back Office Lead Medical Assistant
Orthopedic Surgery & Sports Medicine Of Dallas
02.2023 - 05.2023
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Assisted physicians and with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Lead Medical Assistant
Greater Texas Orthopedics
07.2022 - 02.2023
- Oversee and manage clinical flow, the interaction of all clinical staff, and all daily functions.
- Ensure all MAs provide quality medical treatment.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Trained new staff on quality control procedures.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted doctors with procedures and non-invasive procedures.
- Collected blood and other laboratory specimens and prepared them for lab testing.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Performed monthly inventory and maintained office and medical supply counts.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms and allergies.
- Scheduled appointments, registered patients
- Taught patients about medications, procedures and care plan instructions.
- Tested and recorded blood glucose levels.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented patient information in EMR and prepared paperwork for medical staff.
Front and Back Office Lead Medical Assistant
Precision Spine Care
03.2022 - 07.2022
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Administered medications and assisted in diagnostic testing.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected co-payments from patients for visits
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assist physician and physician assistant in exam rooms.
- Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
Lead Medical Assistant
Interventional Spine & Pain
03.2016 - 12.2021
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Administered medications and assisted in diagnostic testing.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Trained new staff
- Assisted doctors with surgeries and non-invasive procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Skillfully performed suture removals for patients.
- answer incoming calls
- schedule appointments
- Assist Doctor with injections
- Assist Doctor with procedures
- schedule procedure
- order supplies, clean exam rooms
- stock rooms
- prepare patients for procedures
- recovery
- Prior authorizations
- New pt referrals
- Schedule Patients for Diagnostic Exams and Physical Therapy,
- Checking In/Out Patients, Ensure Accuracy of Patient Data Entered Into System
- insurance verification
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Confirmed appointments, communicated with clients, and updated client records.
Lead Medical Assistant
Diabetes Heath And Wellness / Baylor Scott And Whi
03.2010 - 11.2015
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Ordered and prepared reagents and supplies.
- phlebotomist
- injections
- clia order supplies,
- assist front office
- collect laboratory specimens
- sterilized medical instruments
- preparing patients for examination
- Administer insulin
Explain medical procedure to patients - Explain diabetes
- Eye exams Schedule appointments
- Prepare charts for next day
- EKG
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive customer information during check-ins and room changes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected deposits, fees, and payments.
Paramedical Examiner
Policy Medical
02.2008 - 01.2010
- Maintained professionalism when communicating with client and answering questions.
- Interviewed customers to record medical history and lifestyle information.
- Collected cholesterol and glucose results by performing client finger sticks and tests.
- Packaged and shipped samples to laboratory for processing.
- Collected blood samples from clients following safety and biohazard handling procedures.
- Performed EKG tests on clients based on health status and medical history.
Medical Assistant
Mi Escuelita Preschool
08.2004 - 12.2007
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- In charge of 400 children, 4 facilities
- perform technical skills for health services coordinates the scheduling of all physical assessments and follow-up treatment
- accurate and timely record keeping and documentation
- ensures transportation for medical/dental services
- maintains monthly assessments of immunizations
- participates in meetings and trainings
- Order supplies.
Education
Certified Medical Assistant -
PCI Health Training Center
Dallas, TX05.2004
High School Diploma -
Skyline High School
Dallas, TX05.2000
Skills
- Patient-focused care
- Treatment Room Preparation
- Removing Sutures
- Lab Specimens and Collections
- Proper Sterilization Techniques
- Injection Administration
- Patient Preparation and Assistance
- Trustworthy
- Multitasking
- Fast learner
- Compassionate
- Efficient and reliable team player
- Committed
- Flexible
- Dependable
- Coordinating Drug Refills
- Maintenance Inspections
- Simple Dressings
- Clinical Documentation
- Sterile Procedures and Techniques
- Stocking Supplies
- Patient History Documentation
- Communicating with Patient Families
- Assisting with Physical Exams
- Clerical Support
- Financial Documentation
- Therapeutic Procedures
- Explaining Procedures to Patients
- Lab Equipment Operation
- Customer Service
- OB/GYN Procedures
- Clinical Supervision
- Family Education
- OSHA Regulations
- Insurance Authorizations
Certification
- CPR certified through American Heart Association
- NCMA
Timeline
Front and Back Office Lead Medical Assistant
Orthopedic Surgery & Sports Medicine Of Dallas
02.2023 - 05.2023
Lead Medical Assistant
Greater Texas Orthopedics
07.2022 - 02.2023
Front and Back Office Lead Medical Assistant
Precision Spine Care
03.2022 - 07.2022
Lead Medical Assistant
Interventional Spine & Pain
03.2016 - 12.2021
Lead Medical Assistant
Diabetes Heath And Wellness / Baylor Scott And Whi
03.2010 - 11.2015
Paramedical Examiner
Policy Medical
02.2008 - 01.2010
Medical Assistant
Mi Escuelita Preschool
08.2004 - 12.2007
Certified Medical Assistant -
PCI Health Training Center
High School Diploma -
Skyline High School
- CPR certified through American Heart Association
- NCMA
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