Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
References
Timeline
Generic

Roxanne Mendoza

Detroit,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Starbucks Barista

Starbucks
Northville, MI
09.2016 - Current
  • Formed strong relationships with customers, promptly addressed their needs, and efficiently resolved inquiries
  • Balanced multiple priorities, learned new systems and processes, thrived in fast-paced environments
  • Collaboration skills: effectively work in a team environment to clearly communicate complex protocols to new hires
  • Prepared food orders and crafted quality beverages, including specialty hot and cold drinks
  • Operated point of sale systems and managed cash handling.
  • Maintained cleanliness and organization of work spaces by regularly cleaning, sanitizing, and restocking supplies.
  • Earned partner of the quarter accolades for August 2018 and February 2020
  • Used to be a shift supervisor at store #6468 in Livermore California.

Preschool Assistant Teacher

IXL Learning Center
Northville, MI
06.2022 - 05.2024
  • Collaborated with lead teacher to ensure a well-organized classroom and materials for engaging activities
  • Assisted children in completing various art projects and engaging in other creative activities, promoting their self-expression and nurturing their creativity
  • Contributed to the development and implementation of effective behavior management strategies that fostered positive behaviors and an optimal learning environment.
  • Supervised children during playtime, mealtime, and various activities
  • Created a secure space for optimal learning
  • Encouraging independence by setting predictable routines without compromising their safety.

Front Desk Receptionist/Sales Associate

Massage Envy
Livermore, CA
09.2016 - 05.2018
  • Provided exceptional customer service to clients and members of ME
  • Managed store opening and closing procedures, ensuring precise cash handling.
  • Maintained an organized record of customer profiles, contributing to a 30% boost in customer loyalty.
  • Made appointments, sold memberships, handled confidential or sensitive client information
  • Managed the upkeep of a welcoming and efficient reception space
  • Assisted with administrative tasks such as filing and data entry for client records
  • Maintained cleanliness of therapy rooms, common areas and store room.

Sales Associate

BAY MANAGEMENT
Livermore, CA
12.2014 - 07.2016
  • Greet customers and ascertain customer wants or needs
  • Described merchandise and explained its use, operation, and care to customers.
  • Selected and acquired merchandise based on customer desires
  • Managed computations of sales prices, purchase totals, and payments made via cash or credit
  • Obtained training in loss prevention
  • Received and processed new shipments while assisting with visual merchandising
  • Open and close cash registers, performing tasks such as counting money, coupons, vouchers, balancing cash drawers, and making deposits.

Shift Leader/Manager

LOVE CULTURE
Livermore, CA
09.2012 - 11.2014
  • Assisted in the store manager's daily store operations
  • Adhered to store opening and closing procedures with an emphasis on accurate money handling, bank deposits preparation, and loss prevention.
  • Handled customer inquiries and addressed complaints effectively
  • Reorganized sales floor to meet company demands and assisted in visual merchandising
  • Maintained inventory by regularly stocking and restocking, while also providing assistance in shipment receiving and processing.
  • Trained staff to provide exceptional customer service and fostered teamwork.
  • Inspired team members to boost morale, improve performance, and increase store revenue.

Education

High School Diploma -

Vineyard High School - Livermore, CA
04.2012

Skills

  • Opening and closing duties
  • Cash Handling
  • Positive and professional
  • Early Childhood Education
  • Sales and Upselling
  • Customer Service

Certification

  • Driver's License
  • CPR Certification, 01/01/23, 01/01/25

Additional Information

Education, Child Development & Family Services, TVROP, 2012, Leadership/Management skills, Planning/Organizing, Excellent communication skills, in both English and Spanish (Listening, verbal and written), Proficient in working independently and as a part of a team

Languages

Spanish, Fluent

References

References available upon request.

Timeline

Preschool Assistant Teacher

IXL Learning Center
06.2022 - 05.2024

Starbucks Barista

Starbucks
09.2016 - Current

Front Desk Receptionist/Sales Associate

Massage Envy
09.2016 - 05.2018

Sales Associate

BAY MANAGEMENT
12.2014 - 07.2016

Shift Leader/Manager

LOVE CULTURE
09.2012 - 11.2014

High School Diploma -

Vineyard High School - Livermore, CA

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