Roxanne Mikel
Cincinnati,Ohio
Summary
Dedicated and motivated professional with extensive experience in customer service within the restaurant industry. Currently serving as the Assistant General Manager, with a proven track record in managing operations, enhancing operational efficiency, and team performance. Holder of a Bachelor’s degree in Finance, seeking to leverage strong customer service skills and financial knowledge in a finance customer service role. Known for exceptional communication, leadership, and problem-solving abilities, with a commitment to providing outstanding service and support.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Aladdin's Eatery
Cincinnati
08.2023 - Current
- Leadership position of a restaurant in the heart of Cincinnati
- Manage and communicate effectively and efficiently to all of my employees and colleagues while keeping customer satisfaction as the top priority
- Handle all normal day-to-day managerial duties while the store is open and closed
- Learned how to be both a leader that is empathetic, as well as take lead and push employees to be the best version of themselves.
Server
Season 52
11.2022 - Current
- Experienced in providing a fine dining experience
- Ability to provide a consistent and professional interaction.
Lead Server, Bartender
Agave & Rye
07.2020 - 11.2022
- Experience in meetings and meeting notation
- Provide excellent customer service in an efficient and attentive manner
- Position of lead server included responsibilities: training all new employees, extensive knowledge of the company as well as the goods and services they provided.
Manager, Server, Key Holder
Pies & Pints
Cincinnati
11.2019 - 05.2020
- Assisting customers to ensure smooth transactions
- Solve any problems or issues that arise
- Training new employees
- POS and transactions.
Education
Bachelor of BA: Finance -
University of Cincinnati
12.2022
Skills
- Bloomberg Market Concepts Trainings
- Microsoft proficiency (Excel, Word, Power Point, Access)
- Experience in customer service
- Maintaining long term connections
- Attention to acute detail
- Critical thinking
- Strong verbal and written communication skills
- Ability to work in "hybrid" work settings
- Staff Management
Strengths
Learning Strengths: Organization, efficient and effective learning patterns, self-motivated, multi-tasking, problem solving
Work Environment Strengths: Can adapt quickly to changing situations, can work alone or in teams
Verbal and Non-Verbal Strengths: Ability to handle all types of situations and emotions
References
- Megan Seard, General Manager, Aladdin’s Eatery, (443)272-5326
- Robert Winkler, Former Manager, Aladdin’s Eatery, (513)909-5497
- Carla Chalkley, Owner, Aladdin’s Eatery, (216)272-9092
- Alison Oliver, Manager, Seasons 52, (513)250-2756
Timeline
Assistant General Manager
Aladdin's Eatery
08.2023 - Current
Server
Season 52
11.2022 - Current
Lead Server, Bartender
Agave & Rye
07.2020 - 11.2022
Manager, Server, Key Holder
Pies & Pints
11.2019 - 05.2020
Bachelor of BA: Finance -
University of Cincinnati
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