Roxanne Miller

Pet Sitting & Customer Service – Family-Run Grooming Shop
Supported day-to-day operations by managing pet sitting services with care and attention to detail. Built strong relationships with both pets and their owners, developing communication, time management, and customer service skills. Gained insight into the dedication and personal touch required to run a successful small business, while contributing to a warm and professional environment.

Home Renovation & Space Organization Projects
Actively participated in a variety of home improvement projects, including full kitchen updates and custom closet installations. Took part in planning layouts, selecting materials, and organizing spaces to maximize efficiency and visual appeal. These hands-on experiences taught me the value of thoughtful design, problem-solving, and how well-organized environments can positively affect daily life. Each project deepened my understanding of both the creative and practical sides of home improvement.

• Reviewed and processed client cases, ensuring orders and payment data were accurate and compliant with legal and organizational standards.
• Verified attorney compensation requests and tracked client payments to resolve discrepancies.
• Maintained and updated case management databases with current information.
• Reviewed and tested office software and procedures to spot technical problems or slow steps, and worked on improvements to help office work more efficiently.

Data & Case Management – Entered, verified, and updated case information; created spreadsheets and tracking tools to monitor case status and flag matters needing immediate attention.

Scheduling & Coordination – Scheduled hearings and meetings, prepared agendas, and ensured timely follow-up on pending tasks.

Communication – Drafted and sent professional emails to attorneys and staff, handled incoming phone calls, and provided case updates to relevant parties.

Reporting & Analysis – Generated case management and progress reports; built charts and summaries to support attorney and management decision-making.

Collaboration and Support – Worked closely with attorneys and team members to resolve data discrepancies, confirm case details, and maintain accurate records.

Technical Skills – Proficient in Microsoft Office (Excel, Word, Outlook), case-management software, and standard office equipment (scanners, printers).

• Developed and implemented customer service strategies that increased sales and enhanced satisfaction.
• Organized daily operations by delegating tasks based on staff strengths and monitoring performance.
• Conducted team meetings to review progress, provide feedback, and support professional development.
• Enforced workplace safety regulations to ensure a secure environment for all employees.
• Managed back-room inventory by checking stock levels, labeling items, and ordering supplies.
• Collaborated with executives on budget planning and tracked expenses to achieve financial targets.
• Resolved team conflicts promptly using effective problem-solving techniques.
• Utilized Microsoft Office for scheduling, reporting, and facilitating team communication.

• Managed inventory operations, optimizing back-of-house organization through accurate labeling, strategic placement, and efficient workflow design.
• Accurately counted, recorded, and tracked inventory levels using barcode scanners, RFID readers, and other data-collection devices.
• Followed strict guidelines for labeling, storing, and tracking items to maintain compliance and reduce loss.
• Operated pallet jacks, and other material-handling equipment safely and effectively.
• Organized stock by size, weight, and shape for easy access and timely restocking.
• Identified and removed damaged or outdated items to maintain product quality and presentation.