ROXANNE MILLS
Norwich
Summary
Devoted to helping individuals, regardless of their current challenges, meet their needs, through compassion, dedication, ethics and skills in Social Work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LMSW
MVHS- The WYNN Hospital
05.2023 - Current
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Explained medical care options to help families make informed healthcare decisions.
- Helped patients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Organized clinical documentation, treatment plans, and referrals.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Facilitated family meetings to discuss patient care plans.
Care Manager
Liberty Resources
11.2021 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for Clients.
- Arranged MAS transportation and provided local transportation passes for clients to access medical and mental health services.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
Care Manager
New York Foundling
05.2021 - 08.2021
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Direct Support Professional
New York Foundling
09.2020 - 05.2021
- Improved patient outlook and daily living through compassionate care.
- Administered necessary medications as directed by care plan.
- Tracked and reported clients' progress based on observations and conversations.
- Transported clients to doctor's appointments and other related errands.
- Supervised personal hygiene and other activities of daily living.
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Maintained clean and well-organized environment to promote client happiness and safety.
Care Manager
Samaritan Daytop Village
09.2019 - 09.2020
- Ensures community follow-up to engage the client in care, promotes compliance with medical appointments, and encourages client self-sufficiency and empowerment.
- Supervises the care management conducted by other members (Patient Care Navigators) within unit by ensuring documentation and billing records are complete and up-to-date.
- Reviewed and recorded progress of patients.
- Developed appropriate care plans for at-risk individuals and high-risk families.
Care Coordinator
Services for the Underserved
05.2018 - 09.2019
- Carried a caseload of 45 clients each of whom had to be visited at least once per month.
- Escorted Clients to various social services appointment for enrollment and recertification.
- Advocated on behalf of members.
- Completed monthly progress note documentation and billing .
- Provided ongoing compassionate patient care for each client.
- Built strong and trusting rapport with clients and their natural support systems.
Education
Master of Science - Social Work
Fordham University
The Bronx, NY01.2023
Bachelor of Science - Gender and Development Studies, Psychology
University of The West Indies
Jamaica2014
Skills
- Billing
- Strong interpersonal skills/ Active listening skills
- Documentation
- Team Player
- Time management
- Well-organized
Certification
Advance Care Management certification.
- Licensed [LMSW] - 2023
- CASAC-T- 2023
Timeline
LMSW
MVHS- The WYNN Hospital
05.2023 - Current
Care Manager
Liberty Resources
11.2021 - 04.2023
Care Manager
New York Foundling
05.2021 - 08.2021
Direct Support Professional
New York Foundling
09.2020 - 05.2021
Care Manager
Samaritan Daytop Village
09.2019 - 09.2020
Care Coordinator
Services for the Underserved
05.2018 - 09.2019
Master of Science - Social Work
Fordham University
Bachelor of Science - Gender and Development Studies, Psychology
University of The West Indies
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