Roxanne Miranda

Create and sequence routes for all Commercial routes. Close routes from previous day. Communicate with Drivers via 2 way radio throughout the day, create road calls for the shop when a truck breaks down. Perform other job-related duties as assigned. Assist with the other lines of business when necessary. Check service recordings and address each accordingly. Follow all required safety policies and procedures. Maintain professional relationship with drivers and customers to increase trust, reliability and rapport.

Create and sequence routes for all Commercial, Industrial and Portable restroom routes. Create work orders for roll off hauls, front load containers deliveries, removals and exchanges as well as portable restrooms. Close routes from previous day. Data entry. Assist Operations Manager with rerouting and assigning new routes. Maintained professional relationship with drivers and customers to increase trust, reliability and rapport. Followed all safety policies and procedures.

Assist Operations Manager by creating and sequencing routes for all Commercial and Industrial routes. Create work orders for roll off hauls and front load containers deliveries, removals and exchanges. Close routes from previous day. Data entry: input billing on a daily basis, reporting to various cities and government contracts. Reconcile month end finances. Followed all safety policies and procedures.

Maintained strict confidentiality with all personal data as per company guidelines.

Submitted invoices for assigned projects.

Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.

Scale house customer service representative at Los Reales Landfill from December 2014 to July 2015

Assist large volume of customers every day at cashier window with a positive attitude and focus on customer satisfaction. Displayed a positive attitude toward customers and co-workers -Complete office opening and closing procedure, Balance cash register, Listen to and resolve customer complaints -Maintain the office in a clean, neat and uncluttered condition.

Transferred to Street and Transportation July 2015

Customer service clerk July 2015 to March 2016

Maintained and managed files for work orders completed by Streets & Transportation crews by using cardagraph Created new work orders and closed completed work orders.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handle high volume calls for accident management for major insurance companies. Was responsible for releasing vehicles and negotiating tow charges with service providers at tow yards and storage lots. Dispatch tow company to tow vehicles from the scene of an accident and or customers home. Follow up with vehicle owner, body shops and or tow company to ensure the proper service was rendered. Data entry, pay charges with company credit card, fax paperwork, and make follow up calls to insurance clients and customers.

Customer Service Representative/Inside sales representative December 2005 to August 2008

Answer incoming calls for residential, commercial, industrial and, restroom services. Set up and cancel residential service, take payments over the phone and in person. Make collection calls on residential accounts. Train new customer service reps. Quoted prices for commercial, Industrial and portable restroom services. Closed commercial and permanent Industrial sales deals by using strong negotiation and persuasion skills. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Promoted to Sales Administrator August 2008

Manage day-to-day tasks and enter paperwork for all new commercial, industrial and, restroom accounts, schedule deliveries,exchanges and removals of containers. Enter cancellation paperwork for commercial and permanent industrial accounts. Schedule extra services. Reconcile residential, commercial and industrial sales. File, fax, and scan contracts when needed place office supply orders.