Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne Mocaby

Redmond,OR

Summary

Dynamic Pharmacy Operations Manager at Walgreens with a proven track record in workflow optimization and patient counseling. Enhanced pharmacy efficiency through innovative inventory management and staff training, ensuring regulatory compliance. Recognized for exceptional problem-solving skills and reliability in addressing patient needs, resulting in improved service delivery and satisfaction.

Overview

9
9
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
04.2024 - Current
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.

Member Service Representative

Selco Community Credit Union
03.2023 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Team Support Specialist

Consumer Cellular
10.2016 - 03.2023
  • Participated in cross-functional team-building activities.
  • Managed scheduling for team meetings and events, promoting optimal attendance and participation.
  • Provided comprehensive support for team members, resulting in improved performance and increased productivity.
  • Supported the development of company policies and procedures, ensuring all team members understood expectations and requirements.
  • Provided ongoing support to team members through regular check-ins and coaching sessions, promoting personal growth and professional development.

Education

Medical Assistant -

Carrington College
Spokane, WA
03-2011

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Training and mentoring
  • Medicare and medicaid process
  • Regulatory compliance
  • Immunizations
  • Multitasking
  • Reliability

Timeline

Pharmacy Operations Manager

Walgreens
04.2024 - Current

Member Service Representative

Selco Community Credit Union
03.2023 - 04.2024

Team Support Specialist

Consumer Cellular
10.2016 - 03.2023

Medical Assistant -

Carrington College

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