Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Roxanne Mohan

Brooklyn,New York

Summary

Proven Department Trainer at Hyatt Regency Trinidad, adept in motivational techniques and training delivery, significantly enhanced team performance and employee engagement. Leveraged problem-solving and time management skills to optimize training materials and processes, achieving notable improvements in staff competencies and operational efficiency. Demonstrated reliability and a commitment to workplace safety, driving continuous improvement and guest satisfaction.

Overview

1
1
Certification

Work History

Department Trainer

Hyatt Regency Trinidad
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Facilitated team building exercises, fostering collaboration and improved communication among team members.
  • Optimized training materials for maximum impact, incorporating diverse learning styles and multimedia resources.
  • Conducted regular assessments of staff competencies, identifying areas where additional instruction was needed to maintain peak performance levels.
  • Evaluated staff progress, offering constructive feedback and tailored support to promote continuous improvement.

Night Auditor

Mt Olympus Resort
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.

Assistant Food Service Manager

Royal Caribbean
Miami, Florida
  • Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
  • Observed staff confirm safety and quality standards.
  • Practiced safe work habits and encouraged staff to do same.
  • Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
  • Conducted regular performance evaluations for staff members to provide constructive feedback on their strengths as well as areas needing improvement.
  • Communicated with customers to answer questions or concerns.
  • Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.

Education

Business

Malick Secondary
Trinidad And Tobago

Skills

  • Training delivery
  • Motivational techniques
  • Assessment tools
  • Feedback collection
  • Employee engagement
  • Workplace safety
  • Peer coaching
  • Problem-solving
  • Time management
  • Reliability

Certification

Certificate of Management

Timeline

Assistant Food Service Manager

Royal Caribbean

Department Trainer

Hyatt Regency Trinidad

Night Auditor

Mt Olympus Resort

Business

Malick Secondary

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Roxanne Mohan