Roxanne Montrouil

Owner

Elk Grove Sewing & Vacuum

04.2012 - Current

Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Provided friendly and attentive customer service, resulting in repeat patronage.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Resolved customer complaints with patience and understanding, restoring customer confidence.