Roxanne Neumann
Hortonville,WI
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. I also worked in medical records and the radiology file room.
Overview
37
37
years of professional experience
Work History
Receptionist
St Elizabeth Hospital Medical Center
Appleton, WI
10.1987 - 09.2024
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Responded to inquiries from internal staff members regarding office operations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Fox Valley Lutheran High School
Appleton, WI05-1984
Skills
- Multi-line phone management
- Appointment scheduling
- Data entry
- Customer service
- Mail distribution
- Confidentiality management
- Filing and organization
- Time management
- Effective communication
- Telephone and email etiquette
- Professional demeanor
- Computer literacy
- Flexibility
- Equipment troubleshooting
- Adaptability and flexibility
- Reliable and punctual
- Scheduling appointments
- Customer and client relations
- Calm demeanor
- Basic math
- Multitasking capacity
- Clerical support
- Dependability
References
References available upon request.
Timeline
Receptionist
St Elizabeth Hospital Medical Center
10.1987 - 09.2024
High School Diploma -
Fox Valley Lutheran High School
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