Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Roxanne Oester

Roxanne Oester

Deerfield Beach,FL

Summary

Dynamic Business Manager with a proven track record at Joe Hillman Plumbers, excelling in operational efficiency and team leadership. Spearheaded contract negotiations and implemented customer relationship management systems, driving revenue growth and enhancing client satisfaction. Adept at risk management and employee training, fostering a culture of continuous improvement and innovation.

Overview

14
14
years of professional experience

Work History

Business Manager

Joe Hillman Plumbers
07.2012 - 03.2025
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Assisted with hiring process and training of new employees.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Streamlined business processes by implementing new project management tools and techniques.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
  • Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
  • Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
  • Instituted data-driven approach to decision-making, leveraging analytics to guide business strategies.
  • Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
  • Streamlined operations, reducing overhead costs with comprehensive budget management.
  • Improved operational efficiency by adopting new technologies and training staff on best practices.
  • Conducted detailed market analyses to inform strategic planning and decision-making processes.
  • Developed and executed marketing strategies that significantly increased brand awareness in target markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Administrative Assistant

RCI Painting
03.2011 - 05.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Bachelor - Business Management

Penn Foster Career School
Scranton, PA

Paralegal Certificate -

Penn Foster Career School
Scranton, PA
2012

Skills

  • Operational efficiency
  • Contract negotiation
  • Customer relationship management
  • Team leadership
  • Employee training
  • Risk management
  • Employee management
  • Decision-making
  • Loss prevention
  • Marketing strategies

Accomplishments

Becoming a mother, by far one of my greatest accomplishments.

Timeline

Business Manager

Joe Hillman Plumbers
07.2012 - 03.2025

Administrative Assistant

RCI Painting
03.2011 - 05.2012

Bachelor - Business Management

Penn Foster Career School

Paralegal Certificate -

Penn Foster Career School

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Roxanne Oester