Roxanne Pawai
Honolulu,HI
Summary
A hardworking and reliable individual who loves working with people from all walks of life and all different cultures. A fully focused person who can and will go over above and beyond to support the team. Trained and offering top-notch office abilities. Motivated to continue to learn and grow as a Mental Health professional. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. A dependable worker equipped for fast-paced work and changing daily needs. Serves clients and supervisors effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase company satisfaction. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office 365 . Focused Case Management, Administrative Coordinator, Counseling, Customer service handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
24
24
years of professional experience
Work History
Administrative Coordinator
Maunalani Nursing and Rehabilitation Center
04.2024 - 10.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Improved data accuracy, overseeing transition to new database system and training staff on its use.
- Increased staff morale, planning team-building activities that fostered positive work environment.
- Enhanced team communication by organizing weekly meetings and setting clear agendas.
- Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
- Improved employee onboarding process, resulting in shorter adjustment period for new hires.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Optimized travel arrangements for executives, resulting in cost savings and itinerary efficiencies.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Dual Diagnosis Day Treatment Counselor
Care Hawaii Inc.
09.2023 - 02.2024
- Develop and initiate treatment plans for clients
- Provide treatment to individuals with co-occurring mental and substance abuse disorders
- Treatment Plans
- Billing
- Notes
- Working with AMHD, and Ohana CCS
- Teach classes, symptom management, relapse prevention, life skills, health and wellness, healthy relationships, emotional regulation, budgeting, and illness education
- Duties: One on one counseling with consumers
- Work side by side with consumers, Case Managers, Probations officers
- Complete billing, authorizations, and notes in a timely manner
- Working on treatment plan with consumers, meeting deadlines, and goal planning
Case Management (Punawai Rest Stop)
Mental Health Kokua
01.2023 - 09.2023
- Assort Mail
- One on One with Clients
- HMIS/Clarity
- Data
- Print, Scan, Fax, Upload documents
- Computer Skills, Microsoft Office
- Assist Clients with HSID, EBT Snap application, medical and crisis
- Assorted mail, document records of clients, monthly data, assist clients who may be in crisis
- Assist clients in obtaining Hawaii State Identification, Medical, Benefits in filling up application for food assistance
- Assist clients with doctors' appointments
- Provide goal-oriented and individual support
- Assessment and Planning
- Advocate, Coordinate, and Monitor Clients
Residential Assistant
Mental Health Kokua
03.2021 - 11.2022
- Dependable on time
- Computer Skills, Microsoft Office, PowerPoint
- Print, Scan, Fax, and upload documents
- Answer muti-phone line system
- Transfer calls, take messages
- Communication skills as well as organizational skills
- Mentoring serves as a caring and understanding mentor
- Assist residents with daily living skills to maintain tenancy in the community
- Teach daily living skills to residents along with daily chores and activities
- Respond to emergency situations according to MHK policies
- Report incidents immediately to supervisor and complete incident report
- Plan and provide social, recreational, educational, and vocational activities that seek are appropriate and aligned with residents' interests
- Assist with operations, ongoing household chores, shopping, chore planning, residential maintenance, and related safety, health, and sanitation measures
- Monitor and report plumbing, electrical, safety or carpentry problems; arrange for repairs and upkeep as indicated
- Documentations in English in consumer's records including progress notes, monthly summaries, service plans, and required forms
- Documents in clinical records according to MHK policy, including timely entry, and accurate portrayal of services
- Always supervise resident's whereabouts, reinforcing appropriate behavior on or off premises
- Handling crisis situations
- Clinical documentation identifying ongoing compliance review
- Cultural competency issues
- Answer multi-phone line system, transfer calls, and take messages
- Reinforcing behaviors
- Knowing what to do in a crisis and who to call
- Documentations with progress notes daily for all consumers
- Monitor consumers medications, call consumers case managers regarding refills of meds, and concerns about consumers behavior changes
- Setting healthy Boundaries
- Progress notes related to consumers goals and service plan
- Summaries, service plans, and required forms
- Documenting Clinical records in a timely manner according to MHK policies
- Inventory of office and house supplies
Clinical Support Specialist
Salvation Army Treatment Center
11.2020 - 01.2022
- Supported triage assessment by asking patients standard screening questions
- Educated providers and members on office procedures and services
- Assessed workplace locations to guarantee accommodations met needs of clients with handicaps or disabilities
- Provided primary resident care and assistance with daily living activities
- Kept the team on track by assigning and supervising their activities and giving constructive feedback
- Recognized by management for providing exceptional customer service
- Conduct classes for orientation, new clients
- Conduct intake and tour around facility
- Written communication to and from co-workers, clients, vendors
- Talking on the telephones
- Giving verbal and written instructions, receiving verbal instructions and written instructions
- Complete assigned documentations duties including chart reviews and documentation of client service hours
- Supervise all activities and uphold all client guidelines as pertinent to the program that Support Staff is overseeing
- Room checks, search for contraband, incoming items, nighttime room checks
- Model coach and encourage clinical interventions deemed necessary for individual clients, including positive thinking
- Participate in monthly staff meetings
- Work under stressful conditions
- Interact with others with courtesy and tact
- Manage and prioritize multiple projects in an organized and efficient manner
- Respond to crisis situations in a calm and effective manner
- Complete projects on schedule
Executive Director Assistant
Fresh Start Inc.
01.2004 - 03.2008
- Received and routed incoming mail, packages, and deliveries
- Managed communications between team members, customers, and vendors to keep operations efficient and successful
- Met targets consistently by working hard and with strong attention to detail
- Kept inventory levels optimized and supplies organized for forecasted demands
- Consulted with customers to understand desires and suggest best products to meet needs
- Ordered, organized, and rotated supplies
- Protected business from unnecessary liability by carefully following security and safety standards
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Filed records to keep system efficient and information organized
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Determined team targets and implemented plans to achieve goals at individual and group level
- Guided visitors to staff members and business locations with warm, personable approach
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Legal Secretary
Law Office Of Frank Fernandez Esq
06.2000 - 01.2004
- Collected and assembled materials, exhibits, and documents for court appearances, meetings, and hearings
- Managed attorney's calendars and scheduled court appearances, appointments, and events
- Clearly communicated messages to clients and attorneys with accuracy and detail
- Received, screened, logged, and distributed incoming mail and packages and attached documents to case files
- Drafted and proofread pleadings and discovery response documents
- Scheduled meetings and calls with opposing counsel, clients, and witnesses
- Maintained case files in hard copy and electronic file format
- Produced standard legal documents with templates and proofread prepared materials before distribution
- Assisted attorneys with scheduling and preparing depositions
- Schedule the attorneys' appointments with individuals such as clients and witnesses
- Prepared, proofread, and processed legal documents, including pretrial agreements, subpoenas, and motions for different cases
- Kept inventory levels optimized and supplies organized for forecasted demands
Education
Master of Arts - Christian Leadership
Pacific Rim Christian University
Honolulu, Hawaii05.2025
Bachelor of Arts - Christian Ministry and Counseling
Pacific Rim Christian University
Honolulu, HIAssociate of Arts - Christian Ministry
Pacific Rim Christian University
Honolulu, HI05.2020
High School Diploma -
Kailua High School
Kailua, HI06.1987
Skills
- Document proofreading
- Research and data collection
- Schedule management
- Case preparation
- Prepare documents
- Court administrative processes
- Documents and correspondence
- Document depositions
- Complete reports
- Schedule appointments
- Organize evidence
- Bill clients
- Policy enforcement
- Problem-solving
- Documentation
- Multitasking
- File updating
- Customer relations
- Verbal communication
- Mentoring
- Basic Problem Solving
- Assist on-going house rules and house chores
- Attention to detail
- Billing
- AMHD Authorizations
- Notes
- Group Therapy
- One on One Counseling with clients
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
- Office Administration
- Document Management
- Meeting planning
- Microsoft Excel
- Inbound phone call handling
- Documentation and Recordkeeping
- Telephone Etiquette
- Filing
- Calendar Management
- Microsoft Access
- Data Collection
- Office inventory management
- Scheduling appointments
- Customer Database Systems
- Appointment Scheduling
- Event Planning
- Managing office supply inventory
- Travel arrangements coordination
- Workload Management
- Meeting Coordination
- Office Equipment Maintenance
- Schedule Management
- Presentation Preparation
- Employee Records Management
- Report Analysis
- Office Opening and Closing
- Travel Arrangements
- Calendars management
- Microsoft Office
- Customer Service
- Phone and Email Etiquette
- Administrative Management
- Scheduling and calendar management
- Customer Service Management
- Support Services
- Handling Complaints
- Team Leadership
- Decision-Making
- Quality Assurance
- Schedule Coordination
- Documentation and control
- Motivational Leadership
- Policy and procedure modification
- Scheduling
- Goal Setting
- Relationship Building
- Event Coordination
Timeline
Administrative Coordinator
Maunalani Nursing and Rehabilitation Center
04.2024 - 10.2024
Dual Diagnosis Day Treatment Counselor
Care Hawaii Inc.
09.2023 - 02.2024
Case Management (Punawai Rest Stop)
Mental Health Kokua
01.2023 - 09.2023
Residential Assistant
Mental Health Kokua
03.2021 - 11.2022
Clinical Support Specialist
Salvation Army Treatment Center
11.2020 - 01.2022
Executive Director Assistant
Fresh Start Inc.
01.2004 - 03.2008
Legal Secretary
Law Office Of Frank Fernandez Esq
06.2000 - 01.2004
Associate of Arts - Christian Ministry
Pacific Rim Christian University
High School Diploma -
Kailua High School
Master of Arts - Christian Leadership
Pacific Rim Christian University
Bachelor of Arts - Christian Ministry and Counseling
Pacific Rim Christian University
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