Roxanne Perez
Mertzon,TX
Summary
Dynamic retail professional with proven expertise in visual merchandising and inventory management, honed at Acosta Retail Services and other leading retailers. Excelled in creating engaging displays and optimizing stock levels, enhancing customer satisfaction and sales. Skilled in plan-o-gram creation and customer service, achieving significant improvements in store performance and customer engagement. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
24
24
years of professional experience
Work History
Retail Merchandiser COV II
Acosta Retail Services
11.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
Assistant Store Manager 1
Family Dollar
03.2023 - 11.2023
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Merchandiser COV II
Acosta Retail Services
10.2022 - 03.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Cashier
Tres Amigos
04.2022 - 07.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
United Express
01.2020 - 02.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Merchandiser
Mondelez International
06.2017 - 10.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Presented store update suggestions and layouts to management and stakeholders.
Assistant Manager
Texaco Gas Station
01.2001 - 12.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
GED -
Schleicher County ISD
EldoradoSkills
- Plan-o-gram creation
- Interior and exterior displays
- Event Promotion
- Visual Merchandising
- Loss Prevention
- Data Processing
- Customer Service
- Quality Control
- Inventory Management
- Inventory Management and Planning
Timeline
Retail Merchandiser COV II
Acosta Retail Services
11.2023 - Current
Assistant Store Manager 1
Family Dollar
03.2023 - 11.2023
Retail Merchandiser COV II
Acosta Retail Services
10.2022 - 03.2023
Cashier
Tres Amigos
04.2022 - 07.2022
Cashier
United Express
01.2020 - 02.2022
Merchandiser
Mondelez International
06.2017 - 10.2017
Assistant Manager
Texaco Gas Station
01.2001 - 12.2018
GED -
Schleicher County ISD
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