Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Roxanne Porter

Roxanne Porter

Columbus,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Retail Store Manager

Timewise Food Store #220
Columbus, TX
06.2021 - 12.2022
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Scanned items and checked pricing on cash register for accuracy
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Cashier

Tobacco Barn, Brookshire Brothers
Columbus, TX
12.2019 - 05.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Private Home Health Care Provider

(Self-employee)
La Grange, TX
05.2017 - 06.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with client personal care needs to foster independence and well-being.
  • Arranged medications and dispensed prescribed doses at scheduled intervals.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Assisted patients with personal care to alleviate burden on family members.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Planned optimal meals based on established nutritional plans.
  • Educated patients and families about recommended procedures and care options.
  • Prepared patients for both routine tests and complicated surgeries.
  • Gauged and documented patient responses to interventions and treatments.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Documented patient status and reported changes in care needs.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Transported individuals to medical appointments and assisted with errands.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Checked patients' pulse, temperature and respiration.
  • Provided patients and families with emotional support and instruction.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Assisted clients with proper exercises and rehabilitation.
  • Administered prescribed medications under direction from physician.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Provide wound care on 3rd degree burns
  • administering medication through a gastrostomy tube

CNA

Southbrook Nursing and Rehabilitation Center
Edna, TX
04.2017 - 07.2017
  • Move around with electric wheelchair Quantum 6000
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Substitute Teacher/Office Assistant

El Campo ISD
El Campo, TX
08.2014 - 04.2017
  • Bus Duty
  • D-Hall
  • Created materials for classroom instruction.
  • Taught small groups of students in foundational material.
  • Met with teacher and other assistants before students arrived to determine plans for day.
  • Modeled activities for students struggling to understand written instructions.
  • Recorded student work using industry software and stringent file management.
  • Documented student progress monitoring graded and going of test material.
  • Managed classroom supplies and materials.
  • Corrected student work under supervision of lead teacher.
  • Shared information about student progress and concerns with lead teacher.
  • Supervised class while teacher attended meetings.
  • Assisted teacher in providing instruction to class of 20 students.
  • Monitored student behavior at lunch and recess.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Instructed and monitored students in use and care of equipment and materials.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Graded assignments and tests and documented results into filing systems.
  • Organized student performance and enrichment activities to facilitate learning.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Laminated teaching materials to increase durability under repeated use.

Home Supervisor

Richmond State Support Living Center
Richmond, TX
08.2012 - 08.2014
  • Supervised 16 individual's
  • Supervised 11 staff member's
  • Developed medical programs that promoted community health and research.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Improved patient outlook and daily living through compassionate care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented care provided and submitted notes to supervisor.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Recognized emergency situations and implemented appropriate procedures.
  • Managed patient transportation and appointment scheduling.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Recruited, hired and trained new medical and facility staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.

Drive-Thru Cashier

Whataburger
El Campo, TX
11.2011 - 07.2012
  • 6/2 drive thru window
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Greeted patrons, speaking clearly to take orders and give details about food items.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Helped keep business clean during downtime by washing and disinfecting kitchen areas.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Offered customers carry-out service at completion of transaction.
  • Assisted customers by providing information and resolving complaints.
  • Welcomed customers, offering assistance to help find store items.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Paraprofessional / Coach/ Office Assistant

Columbus Independent School District
Columbus, TX
11.2007 - 07.2011
  • Coached-off season, volleyball and track shotput and disc
  • Type lesson plans
  • Documented daily assessments "Special Needs" children improve/ disapprove
  • Translate from English to Spanish for students from Mexico/hands on assignments
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Dispersed incoming mail to correct recipients throughout office.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Typed, formatted and edited correspondence and other documents.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Computed, recorded and proofread data or reports.
  • Developed organizational filing systems for confidential customer records and reports.
  • Completed and mailed contracts, invoices or checks.
  • Inventoried and ordered materials, supplies and services.
  • Completed work schedules, managed calendars and arranged appointments.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Troubleshot office equipment, computer hardware and software issues.
  • Trained staff members to perform work activities and use computer applications.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Monitored and directed work of lower-level clerks.
  • Processed and prepared business or government forms and expense reports.
  • Coordinated travel arrangements for office personnel.

Assistant Store Manager

Big Tex Con
Columbus, TX
02.2003 - 11.2007
  • Pick Bakery products in Ellinger
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Night Shift Manager

McDonald's
Columbus, TX
02.2003 - 05.2005
  • Over 8 staff
  • Write ups
  • Food waste
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Organized new stock for floor placement.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.

  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Set sales targets and implemented action plans for achieving set objectives.
  • Reviewed schedules to keep stores under leadership properly staffed.
  • Taught employees how to optimize space for special events such as discount sales.
  • Studied sales figures to determine quantity of products and brands needed to supply store.
  • Assessed reports and adjusted workflows to realign with targets.
  • Promoted products, increasing customer base and market share.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Kept facilities secure and workers safe with proactive premises monitoring.
  • Served types of customer needs and resolved problems to satisfaction.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Produced nightly audit reports and updates to maintain accurate business records.
  • Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
  • Assigned tasks based on operational needs and individual strengths.
  • Communicated with management via email or phone message to report issues needing attention.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Oversaw night audit function and preparation of daily financial reports.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Oversaw general upkeep of public areas and restrooms.
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
  • Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
  • Provided information services to guests regarding promotions, pricing and reservations.
  • Advised management of staffing levels and team member performance to facilitate labor.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
  • Covered switchboard and answered calls from guests and upper management.

Assistant Manager

Colorado County Shamrock
Columbus, TX
09.2001 - 12.2002
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

Certificate - Retail Management-Merchandising, Distribution

Alison
Galway,Ireland
01.2023

Diploma - Business Administration

Alison
Galway,Ireland
01.2023

Certificate - Pharmacotherapy :cardio Reapiratory Gastro And End

Alison
Galway, Ireland
01.2023

Certificate - Nursing Studies-Clinical Skills Caring-Respiratory

Alison
Galway,Ireland
07.2022

Diploma - Retail Management

Alison
Galway,Ireland
07.2022

Certificate - Childcare And EYFS

Alison
Galway,Ireland
04.2022

Certificate - CPR,AED, And First Aid

Alison
Galway, Ireland
11.2021

Certificate - Completion in CNA

Southbrooke Manor Nursing And Rehabilitation
Edna, TX
05.2017

Diploma - Pharmacy Technology

Stratford Career Institute
Mount-Royal,QC
03.2012

High School Diploma -

Columbus High School
Columbus,Tx
05.2001

Skills

  • Sales Monitoring
  • Product and Service Knowledge
  • Goal Setting
  • Employee Coaching and Motivation
  • Hiring and Training
  • Onboarding and Orientation
  • Work Planning and Prioritization
  • Project Planning
  • Performance Tracking and Evaluation
  • Staff Training
  • Problem Resolution
  • Verbal and Written Communication
  • Team Building
  • Documentation and Reporting
  • Recruitment and Hiring
  • Administration and Reporting
  • Team Leadership
  • Performance Evaluations
  • Managing Operations and Efficiency
  • Teamwork and Collaboration
  • Budget Management
  • Revenue Forecasting
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Technical Proficiency
  • Employee Development
  • Cost Control
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Graphic and Media Design
  • Staff Development
  • Business Development Understanding
  • Avid Pro Tools
  • Project Management Abilities
  • Retail Operations Management
  • Staff Training and Development
  • Marketing Tactics
  • Orientating and Training
  • Retail Space Planning
  • Time Management
  • Microsoft Office Expertise
  • Product Branding
  • Closing and Contract Negotiations
  • Customer Relations
  • Strategic Planning
  • Customer Rapport
  • Business Development
  • Patient Relations
  • Respiratory Equipment Training
  • Collecting Vital Signs
  • Grooming and Bathing Assistance
  • Collecting Specimens
  • Staff Scheduling
  • Policy Development and Enforcement
  • Process Improvements
  • Decision Making
  • Originality and Creativity
  • Sales Promotion
  • Program Optimization
  • Cost Reduction
  • Money Handling
  • Needs Assessment
  • Change Management
  • Data Analysis
  • Sales Strategies
  • Special Promotions Planning
  • Content Workflow
  • Deadline Management
  • Organizational Structuring
  • Capital Spending
  • Logistics
  • Direct Sales
  • Sales Coaching
  • Database Maintenance
  • Product Transportation
  • Advertising Campaign Development
  • Word Processing
  • Inventory Tracking and Management
  • POS Terminal Operations
  • Calendar Management
  • Credit Terms Determination
  • Presentation Development and Delivery
  • Waste Management and Reduction
  • Environmental Impact Management
  • Desktops, Laptops and Mobile Devices
  • Layout Planning

Certification

CPR,AED,and First Aid Certification November 2021 to November 2025 CNA May 2017 to Present certificate of completion TABC Certified

Timeline

Assistant Retail Store Manager

Timewise Food Store #220
06.2021 - 12.2022

Cashier

Tobacco Barn, Brookshire Brothers
12.2019 - 05.2021

Private Home Health Care Provider

(Self-employee)
05.2017 - 06.2019

CNA

Southbrook Nursing and Rehabilitation Center
04.2017 - 07.2017

Substitute Teacher/Office Assistant

El Campo ISD
08.2014 - 04.2017

Home Supervisor

Richmond State Support Living Center
08.2012 - 08.2014

Drive-Thru Cashier

Whataburger
11.2011 - 07.2012

Paraprofessional / Coach/ Office Assistant

Columbus Independent School District
11.2007 - 07.2011

Assistant Store Manager

Big Tex Con
02.2003 - 11.2007

Night Shift Manager

McDonald's
02.2003 - 05.2005

Assistant Manager

Colorado County Shamrock
09.2001 - 12.2002

Certificate - Retail Management-Merchandising, Distribution

Alison

Diploma - Business Administration

Alison

Certificate - Pharmacotherapy :cardio Reapiratory Gastro And End

Alison

Certificate - Nursing Studies-Clinical Skills Caring-Respiratory

Alison

Diploma - Retail Management

Alison

Certificate - Childcare And EYFS

Alison

Certificate - CPR,AED, And First Aid

Alison

Certificate - Completion in CNA

Southbrooke Manor Nursing And Rehabilitation

Diploma - Pharmacy Technology

Stratford Career Institute

High School Diploma -

Columbus High School

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