Roxanne Quiding
Longview,WA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Medical Courier
Peace Health Medical Center
08.2024 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
Independent Contract Driver/Personal Shopper
Spark
11.2023 - Current
- Adhered to local traffic laws and regulations, promoting a safe driving environment for both self and others on the road.
- Utilized comprehensive knowledge of local geography to offer alternative route suggestions during periods of heavy congestion or construction-related detours.
- Resolved client issues promptly, demonstrating excellent problem-solving skills and maintaining high levels of customer satisfaction.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Delivery Driver
Uber Eats
10.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
DoorDash
04.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Independent Contract Driver/Personal Shopper
Instacart
01.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Utilized comprehensive knowledge of local geography to offer alternative route suggestions during periods of heavy congestion or construction-related detours.
- Demonstrated adaptability in handling diverse types of cargo securely, including fragile items requiring special care during transport.
Manager
Chevron Stations Inc
12.2017 - 01.2019
- Provide outstanding customer service, insure quality control, and maintain a clean and organized working environment while following company policy and procedures
- Follow cash handling procedures
- Prepare hot food while following food handling guidelines
- Maintain a balanced cash register and lottery count
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Established and updated work schedules to account for changing staff levels and expected workloads
- Approved regular payroll submissions for employees
- Conducted monthly inventories
SCHEDULING COORDINATOR
Comfort Keepers
02.2015 - 03.2017
- Maintaining client's schedules with available caregivers, matching caregivers to clients to insure customer satisfaction and longevity
- Set up new clients intake meetings, putting together client and caregiver files
- Preforming caregiver reviews
- Setting up client evaluations and maintaining current client conditions and events
Education
GED -
Oregon Department of Education
Hillsboro, ORSkills
- Detail oriented
- Knowledge driven
- Multi tasker
- Dedicated
- Customer Service
- Adaptability
- Time Management
- Attention to Detail
- Customer satisfaction
- Communication skills
Certification
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Training – U.S. Department of Health & Human Services.
Timeline
Independent Medical Courier
Peace Health Medical Center
08.2024 - Current
Independent Contract Driver/Personal Shopper
Spark
11.2023 - Current
Delivery Driver
Uber Eats
10.2021 - Current
Delivery Driver
DoorDash
04.2021 - Current
Independent Contract Driver/Personal Shopper
Instacart
01.2019 - Current
Manager
Chevron Stations Inc
12.2017 - 01.2019
SCHEDULING COORDINATOR
Comfort Keepers
02.2015 - 03.2017
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Training – U.S. Department of Health & Human Services.
GED -
Oregon Department of Education
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