Summary
Overview
Work History
Skills
Timeline
Generic

Roxanne Rizzo

Hawthorne,New Jersey

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Manager

LB Beauty Salon
04.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Salon Coordinator

Hairworks Inc.
07.2011 - 12.2014
  • Greeted patrons upon arrival at salon, offering prompt, courteous service.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.
  • Managed salon's master calendar to organize customer appointments, employee schedules and special events.
  • Upsold salon products and services to customers through effective communication and successful marketing methods.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Handled employee scheduling and coverage needs during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Promoted business through marketing initiatives and use of social media.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Cross-sold and up-sold new haircare products, increasing earnings Number% per month.
  • Delegated workplace responsibility to appropriate staff.

Skills

  • Workforce Management
  • Marketing
  • Performance Management
  • Verbal and Written Communication
  • Brand Management
  • Time Management
  • Organizational Skills
  • Supply Chain Management
  • Customer Relationship Management
  • Conflict Resolution

Timeline

Manager

LB Beauty Salon
04.2015 - Current

Salon Coordinator

Hairworks Inc.
07.2011 - 12.2014

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Roxanne Rizzo