Roxanne Roberts
Rio Rancho,NM
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvement Center, Erie Pa
Albuquerque, NM
04.2021 - Current
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Maintained detailed records of employee attendance and leave requests.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to coordinate activities and resolve issues.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Call Center Representative
Sitel
Albuquerque, NM
08.2016 - 04.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered resolutions to de-escalate calls and solve customer issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
GED -
CNM
Albuquerque, NM03-2015
Skills
- Employee Performance Evaluation
- Staff Supervision
- Employee Scheduling
- Staff Hiring And Retention
- Microsoft Excel
Timeline
Department Supervisor
Lowe's Home Improvement Center, Erie Pa
04.2021 - Current
Call Center Representative
Sitel
08.2016 - 04.2020
GED -
CNM
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