Roxanne Robinson
Philadelphia,PA
Summary
Dynamic Office Coordinator with extensive experience at Crozer Keystone Health System, adept in contract and staff management. Demonstrated ability to analyze data effectively, enhancing clinical quality and ensuring compliance with regulations. Proven track record of fostering team collaboration and improving operational efficiency through innovative strategies. Notable achievements include the development of a streamlined document management system and optimization of workforce strategies that significantly boosted patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Coordinator
Crozer Keystone Health System
Upland, USA
08.2017 - Current
- Evaluates staffing levels and ensures adequate staffing.
- Develops and maintains call schedules.
- Prepares correspondence, reports, contracts, and projects in an accurate and timely manner.
- Retrieves and files patient records.
- Answers inquiries and provides information to appropriate parties.
- Refers calls of a clinical nature to the appropriate clinicians.
- Safe-keeps all data collection forms, computerized data and disks. and patient records.
- Submits patient information and other reports to regulatory agencies as required by the agencies.
- Submit promptly to the Finance Department the billing information needed on patients.
- Compiles data necessary for quality monitoring and improvement activities.
- Requisitions and obtains necessary supplies and educational materials.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Office Coordinator
Crozer- Keystone Health System
Upland, USA
08.2017 - 12.2024
- Works directly with nursing leaders to provide data supporting performance improvement initiatives in the health system.
- Provides information and analysis to assist nursing leadership in making effective decisions on improvement of operational performance, clinical quality and cost effectiveness in providing care.
- Develops reports and conducts analysis that alows nursing leaders to understand the impact of improvement projects on clinical, quality, and financial performance. Produces drill down reports upon request and can explain information contained within reports.
- Demonstrates an attention to detail, high degree of concentration, initiatives, ability to manage multiple projects and meet short deadlines while maintaining a high degree of accuracy and quality work product.
- works with payroll for API related questions, setting up new user training, submitting payroll corrections as requested by clinical directors.
- Provides analytical and statistical support for evaluation of root causes and development of recommendations and action plans.
- Assists working with other departments such as occupational health and clinical education in obtaining compliance report for required annual testing/competencies.
- accepts additional or new assignments as directed, obtaining appropriate information to carry through to completion.
Education
Associate degree - Early Childhood Education
Delaware County Community College
01.2025
Bachelor of Science - Health Administration
Saint Joseph University
05.2017
Skills
- Contract Management
- Continuous Quality Improvement
- Data Coordination
- Resource allocation
- Data reporting
- Forecast scheduling
- Conflict Management
- Staff management
- Office administration
- Document management
- Supply replenishment
Certification
- Medical Reimbursement Specialist, 12/21
- Medical Coding and Billing, 01/22
- Certified Nursing Assistant, 07/07
Timeline
Office Coordinator
Crozer- Keystone Health System
08.2017 - 12.2024
Office Coordinator
Crozer Keystone Health System
08.2017 - Current
- Medical Reimbursement Specialist, 12/21
- Medical Coding and Billing, 01/22
- Certified Nursing Assistant, 07/07
Associate degree - Early Childhood Education
Delaware County Community College
Bachelor of Science - Health Administration
Saint Joseph University
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