Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Roxanne Robinson

Payson,UT

Summary

Dynamic customer service professional with extensive experience at Lowe's, recognized for enhancing customer satisfaction through effective problem resolution and active listening. Proven expertise in POS systems and relationship building, consistently delivering exceptional service and fostering loyalty. Adept at training staff and optimizing processes to improve overall team performance.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowe's
03.2016 - 10.2018
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
  • Processed transactions accurately using POS systems, ensuring prompt service delivery.
  • Collaborated with team members to maintain organized inventory and optimize stock levels.
  • Trained new staff on customer service protocols and company policies, improving team performance.
  • Facilitated product returns and exchanges, streamlining procedures to enhance customer convenience.
  • Monitored store displays for compliance with company standards, promoting effective merchandising strategies.

Customer Service Representative

Lowes Home Improvment
04.2013 - 03.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Veterinary Technician

Copper View Animal Hospital
05.2012 - 07.2013
  • Administered vaccinations and medications, ensuring compliance with veterinary protocols.
  • Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians.
  • Performed routine examinations, identifying health issues and recommending follow-up care.
  • Educated pet owners on preventive care and nutrition to enhance animal wellness.
  • Coordinated patient records using electronic veterinary software for accurate tracking.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.

Education

Certificate - Cosmetology

The Salon
Provo, UT
05-2003

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Payment processing

  • Professional telephone demeanor

  • Product knowledge

  • Problem resolution

  • Relationship building

  • Order processing

  • Order fulfillment

  • Sales closing

  • POS systems expert

Accomplishments

    After doing Hair for 20 years, I decided to go after a job I had dreamed about since I was a child. I went back to school in Veterinary Technician Medicine. I then Worked at Copper View Animal Hospital for almost 2 years before having my oldest son. I took time off after having him and when i felt able to go back to work, I started working for Lowe's.

    After having another son, and leaving a bad marriage, I felt I wanted to try something new. Luckily I found TechMoms and they taught me how to code and build a website or app. It was thrilling to my brain to be able to build something, and have so many possibilities.

Certification

  • Certified Coding Mom, TechMoms - 2024

Timeline

Customer Service Representative

Lowe's
03.2016 - 10.2018

Customer Service Representative

Lowes Home Improvment
04.2013 - 03.2015

Veterinary Technician

Copper View Animal Hospital
05.2012 - 07.2013

Certificate - Cosmetology

The Salon

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