Roxanne Rocha
Customer Service Rep
Sebastian,TX
Summary
Dynamic professional with over 5 years of experience in customer service, sales, and business ownership. Proven ability to manage high call volumes with empathy and accuracy, particularly when assisting older clients in service-related settings. Founder of Roxy’s Dust Whisperers and Sales Representative with Monat Global, skilled in client relations, business planning, and social media marketing. Adept at building trust, solving problems, and maintaining detailed records, with a strong commitment to clear communication and customer satisfaction. Seeking to bring organizational skills, reliability, and a customer-first approach to support your team in a Customer Service and Success Representative role.
Overview
18
18
years of professional experience
Work History
Entrepreneur
Self Employed Services
07.2021 - Current
- Founded and operate Roxy’s Dust Whisperers, a residential and commercial cleaning business serving Cameron & Willacy County.
- Provide eco-friendly and traditional cleaning services, including deep cleans, move-in/move-out, event cleanups, and organizing.
- Oversee full business operations: client intake, service quotes, scheduling, invoicing, and payment tracking.
- Create branded marketing materials and manage social media to attract and retain clients.
- Maintain excellent customer relationships through communication, reliability, and consistent high-quality results.
Managing Director, Marketing
Monat Global Corp.
10.2018 - 07.2021
- Prepare and process sales contracts and orders with accuracy.
- Promote products and services through in-person visits and customer outreach.
- Maintain detailed customer records using automated systems.
- Provide product knowledge, pricing, and availability information to clients.
- Contact new and existing customers to assess needs and recommend solutions.
- Emphasize product features and benefits tailored to customer preferences.
- Assist customers in selecting products that align with specifications, needs, and applicable guidelines.
Customer Relations Advisor
Stefanos Brooklyn Pizza
06.2012 - 08.2016
- Provided quality care and attentive service to customers in a fast-paced restaurant environment.
- Reported customer feedback to management to support service and restaurant improvements.
- Handled orders, payments, and ensured a clean, welcoming dining experience.
- Assisted team members with daily operations to maintain efficiency and customer satisfaction.
CSR
World Finance
09.2009 - 06.2012
- Assisted clients in-person and over the phone with personal loan applications, renewals, and inquiries.
- Handled inbound calls to resolve customer concerns, explain services, and provide account support.
- Contacted customers regarding payment reminders and shared promotional opportunities.
- Prepared tax returns with accuracy and attention to detail.
- Managed filing systems, organized documents, and performed administrative tasks and errands to support office operations.
CSR
ACT Call Center
06.2007 - 09.2009
- Managed high call volumes while maintaining professionalism and composure in a fast-paced environment.
- Delivered empathetic and attentive support, improving customer satisfaction and encouraging repeat business.
- Answered inbound calls promptly to minimize on-hold times and provide efficient service.
- Balanced multiple tasks effectively while meeting performance and quality standards.
Education
High School Diploma -
Lyford High School
Lyford, TX05.2007
Skills
Customer Needs Assessment
Timeline
Entrepreneur
Self Employed Services
07.2021 - Current
Managing Director, Marketing
Monat Global Corp.
10.2018 - 07.2021
Customer Relations Advisor
Stefanos Brooklyn Pizza
06.2012 - 08.2016
CSR
World Finance
09.2009 - 06.2012
CSR
ACT Call Center
06.2007 - 09.2009
High School Diploma -
Lyford High School
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